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Apprentice IT Support Engineer

Employer:
Computer Services Group
Location:
Computer Services Ltd, 7, George Thomas Avenue, Brynmenyn, CF32 9SQ, United Kingdom.
Pay:
Apprenticeship rates
Hours of work:
31-40 hours per week
Level:
Apprenticeship (Level 3)
Possible start date:
10 January 2022
Closing date:
14 December 2021
Positions available:
2
Vacancy ID:
2158

Please apply by emailing your CV and covering note/letter to Dave Randell using the email address below. Candidates who can demonstrate a passion for IT by including details of any experience/skills gained outside of school/college will have an advantage.

Davidr@risual.com


About the apprenticeship

Duties

Typical day to day roles and responsibilities will include but are not necessarily limited to the following:

• Responding to IT Support tickets raised, through telephone response and remote access of client machines
• Support of key Microsoft Operating System, Office Applications and Cloud services
• Setting up new user accounts
• Re-installing drivers
• Technical fault diagnostics
• Checking and troubleshooting internet connectivity
• Potential for Desktop Support (installations, upgrades, problem resolution) including hardware, network configuration and software installation
• Manage and monitor all Service Levels of all customer requests and ensure requests are completed in compliance with Service Levels

Additional information

Excellent opportunity to start a career in IT with a growing business. We are seeking an enthusiastic flexible individual that can grow and develop themselves with the company. Knowledge of IT hardware and software is beneficial but training will be given on our systems and solutions in addition to industry standard systems and software.

You will be expected to be professional, friendly and approachable at all times to everyone they come in contact with dealing with people in a friendly enthusiastic manner. The ability to communicate at all levels and strong attention to detail are also essential.

The company is looking to employ apprentices on a permanent basis on successful completion of their apprenticeship.

Requirements

Skills

Good attention to detail is essential.
A flexible and adaptable approach to work is required.
Reliable and punctual.

Qualifications

GCSE grade C or above in Maths, English and ICT.

Language

Welsh Spoken Skills:
No
Welsh Written Skills:
No

Course details

Qualification:
L3 IT, Software, Web and Telecoms Professionals Framework

About the employer

Computer Services Group Computer Services Ltd, 7
George Thomas Avenue, Brynmenyn
Bridgend
CF32 9SQ

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Interview date to be arranged

How to apply

Email the address below to apply for this vacancy

Please apply by emailing your CV and covering note/letter to Dave Randell using the email address below. Candidates who can demonstrate a passion for IT by including details of any experience/skills gained outside of school/college will have an advantage.

Davidr@risual.com