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Case Administrator

Right Legal Group
2 Raleigh Walk, Brigantine Place, CF10 4LN, United Kingdom.
National minimum wage
Hours of work:
31-40 hours per week
Training provider:
Foundation Apprenticeship (Level 2)
Possible start date:
14 June 2022
Closing date:
31 July 2022
Positions available:
Vacancy ID:

About the apprenticeship


Purpose of the Job: To assist the Legal Advisors in the administration of our clients legal documents whilst delivering a 5* customer service experience
• Delivering outstanding customer service at all times
• Working with the rest of the business to deliver its core purpose and cultural values
• Providing administration support for their assigned legal advisors
• Organising and attending signing meetings for the legal advisors
• Dealing with incoming and outgoing calls
• Opening files and preparing work including drafting of Wills and Lasting Power of Attorney
• Filing and photocopying
• Daily management of files
• Daily maintenance of printers and franking machine
• Ensuring outgoing post has been franked and is ready for collection
• To drive the customer journey to ensure team targets are met
• Ensuring files are turned around in line with company timeframes.



• Confident and natural communicator
• Ability to build effective relationships with clients and colleagues.
• Caring and empathetic nature when dealing with clients.
• Good telephone manner
• Excellent attention to detail
• Excellent organisation
• Ability to use case management systems (full training given)
• Fully aware of the RightWill process
• Good use of Microsoft word & Excel
• Professional presentation and positive attitude


No minimum requirements


Welsh Spoken Skills:
Welsh Written Skills:

Course details

Training provider:
Business Administration Level 2

About the employer

Right Legal Group 2 Raleigh Walk
Brigantine Place

CF10 4LN

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidate will be notified of interview as appropriate.

How to apply

Email the address below to apply for this vacancy