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Customer Service Apprentice

Employer:
Travel With Matthew
Location:
St Tydfil Square Shopping Centre, CF47 8BY, United Kingdom.
Pay:
Apprenticeship rates
Hours of work:
16-30 hours per week
Level:
Foundation Apprenticeship (Level 2)
Possible start date:
27 September 2021
Closing date:
31 October 2021
Positions available:
1
Vacancy ID:
2017

Please forward your CV and cover letter

Matthew.sutton@travelwithmatthew.com


About the apprenticeship

Duties

We are looking to recruit an Apprentice Customer Service Advisor to help the team provide a high-quality experience for customers across our holiday stores.
Your role will involve in person sales and telesales along with general administrative duties.

What your role will include -
• Taking calls and digital enquiries
• Answering customer queries
• Taking new bookings
• Assisting with existing bookings
• Resolving problems and managing customer expectations
• Summarising conversations and recording them on our system
• You will also be supporting the wider business and its teams with administrative duties, data entry and any other ad-hoc activities.

Requirements

Skills

What we need –
• Good ICT skills and able to use Microsoft Office effectively
• Great written and spoken communication skills
• Someone who is polite, with a can-do attitude
• Compassion for helping and giving advice to customers
• Someone who is willing to learn and listen to our customers

Qualifications

No minimum requirements

Language

Welsh Spoken Skills:
No
Welsh Written Skills:
No

Course details

Qualification:
Business Administration Level 2

About the employer

Travel With Matthew St Tydfil Square Shopping Centre

Merthyr Tydfil
CF47 8BY

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidate will be notified of interview as appropriate.

How to apply

Email the address below to apply for this vacancy

Please forward your CV and cover letter

Matthew.sutton@travelwithmatthew.com