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IT Support Apprentice

Employer:
B2B IT Services
Location:
s4c Media Centre, Parc Ty Glas, Llanishen, CF14 5DU, United Kingdom.
Pay:
£5.20 per hour (37.5 hour working week)
Hours of work:
31-40 hours per week
Level:
Apprenticeship (Level 3)
Possible start date:
13 December 2021
Closing date:
14 December 2021
Positions available:
2
Vacancy ID:
2157

Davidr@risual.com


About the apprenticeship

Duties

Located in our Cardiff office, you will be required to work with clients to resolve their IT related issues in an efficient and customer service focused manner.

Providing reactive support as part of a team meeting the following objectives:

• Supporting customers via telephone, email, remote control and site visits
• Ensuring tickets are resolved within the required timescales
• Ensure tickets are dealt with in line with agreed KPIs
• Implement and monitor a continuous improvement plan within your job role
• Applying best practice fixes and solutions
• Working with senior staff to report and escalate issues as required
• Management of issues passed to Proactive team

Additional information

This is a fantastic opportunity for the right candidate to start their IT career. We are a small and tight team, deal with fantastic customers, and get to enjoy doing what we love. You will receive lots of in-house training. In the role, you will be making sure that customers love working with us. Operating within the Reactive IT Support Team the job holder will be responsible for reactively working on resolving issues quickly and efficiently on customer’s IT systems.

Requirements

Skills

Good attention to detail.
A flexible and adaptable approach.
Reliable and punctual.
Good communication skills.

Qualifications

5 GCSE's grade A* - C including Maths and English.

Language

Welsh Spoken Skills:
No
Welsh Written Skills:
No

Course details

Qualification:
L3 IT, Software, Web and Telecoms Professionals Framework

About the employer

B2B IT Services s4c Media Centre
Parc Ty Glas, Llanishen
Cardiff
CF14 5DU

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Interview date to be arranged

How to apply

Email the address below to apply for this vacancy

Davidr@risual.com