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Operational Oversight Executive

Target Group
Target house, Imperial Way, NP10 8UH, United Kingdom.
£18,500 per year
Hours of work:
31-40 hours per week
Apprenticeship (Level 3)
Possible start date:
30 September 2021
Closing date:
31 October 2021
Positions available:
Vacancy ID:

Please email your CV along with a cover letter to Victoria Wheeler.

About the apprenticeship


To ensure the effective delivery and oversight of the Elderbridge operation in line with Elderbridge policies and the Elderbridge Oversight Plan.

This will entail:
The execution of the Elderbridge Oversight Plan ensuring effective management of all Elderbridge portfolios and suggesting improvements if applicable.
Running and assessing the Monthly Service Review packs and other monthly performance reports to ensure the portfolios are performing effectively. Highlight issues and suggest escalation routes.
Performing account reviews, measuring performance and assessing servicing quality.
Running and maintaining adhoc reports and oversight tables.
Presenting results in the Elderbridge Management Committee as required.
Helping define and shape strategies.
Contributing towards the effective on-boarding of new Elderbridge propositions.
Contributing towards the successful delivery of regulatory and customer centric change controls.
Any other tasks required by the Elderbridge team members.

Additional information

As a small team; Elderbridge really do encompass the ‘family’ ethos into the day to day running of the department. We are extremely supportive of each other and like to make sure we ‘roll up our sleeves’ to deliver on anything that comes our way.

We have weekly team meetings and multiple check ins through the week. You will have the opportunity to get involved in any key initiatives we have and have a wide exposure to many development opportunities.

You’ll receive regular feedback on your contribution to our customer journey in 121’s and thanked for a job well done through our ‘My Recognition’ portal. This is our way of celebrating success stories.



You’re someone who is an affective communicator with good attention to detail. You must be a team player and have a good sense of humour. You must enjoy running and analysing reports – and be able to interpret them effectively. You will be enthusiastic for the customer and want to find ways to improve the service they receive.


No minimum requirements


Welsh Spoken Skills:
Welsh Written Skills:

Course details

Business Administration Level 3

About the employer

Target Group Target house
Imperial Way
NP10 8UH

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidates will be notified of interview as appropriate.

How to apply

Email the address below to apply for this vacancy

Please email your CV along with a cover letter to Victoria Wheeler.