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Receptionist/ Administration clerk

Employer:
Eglwysbach Medical Practice
Location:
Berw Road, CF37 2AA, United Kingdom.
Pay:
National minimum wage
Hours of work:
31-40 hours per week
Level:
Foundation Apprenticeship (Level 2)
Possible start date:
01 August 2021
Closing date:
30 September 2021
Positions available:
2
Vacancy ID:
1604

Sarah.Powell2@wales.nhs.uk


About the apprenticeship

Duties

Retrieve, scan & file medical records as required ensuring accuracy

Staff reception desk, updating computer on patients’ arrival & dealing with a range of routine queries including prescription requests. Problem solve issues within experience but where senior staff are always available for advice. Concentration is required to deal with patients requests & there is occasional exposure to difficult/demanding situations including verbal aggression where again senior staff are always available.

Prepare consulting rooms replenishing stationery & ensuring rooms are neat & tidy

First point of contact for patients who telephone, managing appointments, dealing with routine queries, giving results, where more senior staff are always available

Pathology results – daily allocating results to appropriate GP & contacting patients as per protocol

Preparing & monitoring invoices according to practice protocol reporting monthly to the practice manager

Preparing files for all new patients

Updating practice systems with data gathered from a variety of sources eg secondary care letters through scanning, electronic links & Cervical Screening Wales ensuring accuracy

Processing routine requests for repeat prescriptions with guidance from office manager as per protocol ensuring accuracy

Monitor registration links in accordance with practice protocol

Demonstrate duties to new staff

Participate in the development of protocols through contribution to staff meetings

Requirements

Skills

Good general standard of education
Experience of working in an office environment
Working face to face with the public
Computer literate
Interpersonal skills
Ability to work to deadlines
Flexible
Adaptable
Ability to establish good working relationships with colleagues/patients

Qualifications

No minimum requirements

Language

Welsh Spoken Skills:
No
Welsh Written Skills:
No

Course details

Qualification:
Business Administration Level 2

About the employer

Eglwysbach Medical Practice Berw Road

Pontypridd
CF37 2AA

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Suitable candidates will be notified of interview as appropriate.

How to apply

Email the address below to apply for this vacancy

Sarah.Powell2@wales.nhs.uk