Skip to main content

Trainee IT Technician

Employer:
Woodpecker Flooring
Location:
Woodpecker House, 26 Pant Glas Industrial Estate, CF83 8DR, United Kingdom.
Pay:
£14,560 per year
Hours of work:
31-40 hours per week
Level:
Foundation Apprenticeship (Level 2)
Possible start date:
06 December 2021
Closing date:
31 January 2022
Positions available:
1
Vacancy ID:
2339

The following qualities are included in what is expected from every staff member: • Accountability. Accountable for all departments listed under your responsibility to deliver 101% customer success and company success! • Loyalty and Confidentiality. Demonstrate loyalty to Woodpecker and the virtues of a cultural organisation. Regard all figures, results and general knowledge of the company as private. • Behaviour and Culture. • Honesty and integrity is of paramount importance at all times. • Alignment to our brand values always: Dynamic | Desirable | Expert | Dedicated • Display professionalism at all times and behave in an open, honest and professional manner at all times in line with the ethos of the company. • Demonstrate vision, energy, persistence and a passion to meet set targets. • Willingness to contribute whatever time and effort is needed, to achieve the agreed goals. • Focus attention on efficiency, show resourcefulness when managing issues and continuously develop improved ways of operation. • Develop a culture of great morale in the team. • Be a team player – easy to work with and an unquenchable positive attitude! • Manage your own time in an effective manner, with respect for your colleagues and their schedules. • Always do your utmost to placate and satisfy any customer need.

maria.sparrow@woodpeckerflooring.co.uk


About the apprenticeship

Duties

• Triage of all Requests within the IT Service Desk Framework and Tools
• Ensure IT Service Desk service level agreements (SLA) are met
• First receiver for all IT Emergency Request calls
• Creation of New Requests deemed Critical
• Provide support to all users for hardware related issues
• Maintenance of IT Asset Management records
• Delivery of IT Auditing Requirements
• Assist with Hardware and Software Roll Out Projects
• Delivery of IT Onboarding for new colleagues
• Delivery of IT Offboarding for leavers
• Delivery, where required, of inductions and basic training for new colleagues
• Maintain IT Loan Equipment, in readiness for hardware issues so always ready for checkout
• Setup, Configuration and Support of all Printers
• Assist in the Delivery of a Clean Desk Policy (Cable Management & Security Considerations)
• Delivery of optimised and secure networks both On-Premise and ‘In Cloud’
• Undertaking Penetration Assessments/Testing
• Cover for colleagues during holidays (meetings & duties where applicable)
• Continuously improve job knowledge through learning opportunities

Additional information

• The role is 7:30 till 16:30 Monday to Friday, lunch 60 minutes. The position is a salaried position and more hours within the responsibility of this role will be required.
• Holiday allowance is 25 working days plus bank holidays. 3 days of the 25 must be taken in the days between Christmas and New Year. Holiday must be taken during the year
• Trial period for three months in which the notice period is one week. After confirmation of employment, the notice period will extend to one month.
• On confirmation, the Contract of Employment, H&S Handbook must be signed, and the staff handbook will be available for reading before signing. A copy of your driving license and passport is required.
• Salary is paid on the last day of the month.
• Based full time at Woodpecker House
• Work very closely with the IT Manager in execution of IT Deliverables
• Delivering a world class IT Service to colleagues and customers
• Delivery and maintenance of all Woodpecker infrastructure and systems both in ‘the Cloud’ and On-Premise
• Supporting management of the IT Service Desk
• Delivery of IT Service across all Business Units/Territories
KPI’s – Communicated Daily:
• Service Desk SLA’s 97.5% with no External Dependencies
• Service Desk SLA’s 90% with External Dependencies

Requirements

Skills

• Great at keeping on top of things and well organised
• Passionate about IT
• Willing to go the extra mile
• Able to cycle between different speeds (fast where possible / slow, detailed & considered where needed)
• Problem solving skills
• Efficient Multi-tasking
• Proactive and Inquisitive (questioning existing ways of doing things)
• Excellent communication skills (written and oral)
• Strong Willingness and Want to Learn
• Trustworthy

Qualifications

• A good level of IT is needed for this position

Language

Welsh Spoken Skills:
No
Welsh Written Skills:
No

Course details

Qualification:
Business Administration Level 2

About the employer

Woodpecker Flooring Woodpecker House
26 Pant Glas Industrial Estate
Bedwas
CF83 8DR

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidate will be notified of interview as appropriate.

How to apply

Email the address below to apply for this vacancy

The following qualities are included in what is expected from every staff member: • Accountability. Accountable for all departments listed under your responsibility to deliver 101% customer success and company success! • Loyalty and Confidentiality. Demonstrate loyalty to Woodpecker and the virtues of a cultural organisation. Regard all figures, results and general knowledge of the company as private. • Behaviour and Culture. • Honesty and integrity is of paramount importance at all times. • Alignment to our brand values always: Dynamic | Desirable | Expert | Dedicated • Display professionalism at all times and behave in an open, honest and professional manner at all times in line with the ethos of the company. • Demonstrate vision, energy, persistence and a passion to meet set targets. • Willingness to contribute whatever time and effort is needed, to achieve the agreed goals. • Focus attention on efficiency, show resourcefulness when managing issues and continuously develop improved ways of operation. • Develop a culture of great morale in the team. • Be a team player – easy to work with and an unquenchable positive attitude! • Manage your own time in an effective manner, with respect for your colleagues and their schedules. • Always do your utmost to placate and satisfy any customer need.

maria.sparrow@woodpeckerflooring.co.uk