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Welfare Rights Administrator Apprenticeship

Achieve Together
Tredomen Gateway, Tredomen Park, Ystrad Mynach, CF82 7EH, United Kingdom.
National minimum wage
Hours of work:
31-40 hours per week
Foundation Apprenticeship (Level 2)
Possible start date:
06 September 2021
Closing date:
30 September 2021
Positions available:
Vacancy ID:

About the apprenticeship


To be responsible for the Welfare Rights team administration

Support the management of People We Support finances
To deal with communication into the department and allocation of resources within the team as directed by the team manager

To keep department data systems updated

To assist the team as directed by the team manager

No Direct reports

Answers telephones calls and deals with enquiries as appropriate.

Provides a support service for the People We Support and communicates with staff, both at the Head office, at the Service and externally, as necessary.

Have some knowledge of MS Office and relevant databases and software.

Maintains databases used by the team, including but not limited to Docuware and benefits case notes, in line with specified requirements.

Generates timely and accurate reports on a periodic basis, and ad hoc as required.

Liaises with finance to arrange payment(s) to People We Support and payments retained where appropriate, also payments to Local Authorities and other organisations.

Reviews department processes to identify areas for improvement.



Professional telephone manner
A good level of understanding in spoken and written English
Smart appearance
Minimum of 6 months experience in a similar role or environment
Good proven knowledge of using Word & computer packages
Grade ā€˜Cā€™ or above GCSE in English and Maths.
Ability to complete work to an accurate level at all times
Ability to work on own initiative
Ability to work as part of a team
Ability to plan and organise own work around deadlines
Ability to observe, analyse and record information
Ability to multi-task
Ability to work well under pressure
Ability to recognise and manage own stress levels
Must be professional & act in a confidential manner
Must be trust worthy and honest
Must be reliable and punctual
Must be able to have a positive outlook
Ability to ensure deadlines are met


Grade ā€˜Cā€™ or above GCSE in English and Maths.


Welsh Spoken Skills:
Welsh Written Skills:

Course details

Business Administration Level 2

About the employer

Achieve Together Tredomen Gateway
Tredomen Park, Ystrad Mynach
CF82 7EH

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidate will be notified of interview as appropriate.

How to apply

Email the address below to apply for this vacancy