- Framework:
- Catering & Hospitality
- Level:
- 2/3/4
The Hospitality and Catering Industry covers hotels, restaurants, pubs, bars and nightclubs, contract catering, hospitality services, youth/backpacker hostels, holiday centres and self-catering accommodation.
Level 2 covers a wide range of roles including multi skilled roles in hospitality services where you will be an all-rounder or specialise in housekeeping and front of house reception or can train as waiters/silver service waiters and bar person. Kitchen assistants, cooks and chefs will work in a range of large and small kitchens including the NHS, Armed Services and schools, fast food outlets and restaurants offering a variety of cuisines and fine dining, including Asian and Oriental cuisines.
At level 3 there are opportunities for you to work as a Sous Chef or Senior Chef or specialise in pastry and confectionery. If completing a level 3 in professional cookery you will also have the opportunity to progress to the level 4 in Professional Cuisine ensuring a complete career progression pathway to the top of the profession. The Hospitality Supervision and Leadership pathway provides training to become Head Housekeeper, Head Receptionist, Hotel Manager or a supervisor/manager in a restaurant or pub chain. The Hospitality Retail Outlet Supervision pathway provides training to become a team leader or supervisor of a hospitality retail outlet.
You must have a keen interest in providing excellent customer service and in working as part of a team, have a “can do attitude” and have high standards of personal hygiene.
You will also need basic communication skills on which this apprenticeship will build, be an excellent timekeeper and be willing to work unsociable hours, in often hot, busy and noisy premises.
Some pathways may require serving of alcohol. Chefs in the Licensed Hospitality Industry apprentices must be aged 16 or over.
This Higher Apprenticeship framework has been developed to meet the higher level skills needs of the Hospitality Industry and act as a progression route for apprentices undertaking the Hospitality and Catering, Craft Cuisine and Licenced Hospitality Apprenticeships.
You will train in a range of hospitality management job roles, such as deputy general manager, front office manager, operations or unit manager.
There is also the opportunity to join the Institute of Hospitality (IoH) where ‘Member’ status can be achieved through achievement of one of the knowledge qualifications in this framework
You must have significant experience of working at a supervisory level to ensure that you have the necessary foundations on which to further build your knowledge, experience and skills. This can be demonstrated by a portfolio of evidence.
Pathway options and levels
Hospitality Services - Level 2
Pathway 1: Supports the job role of Team member (Hospitality)
Pathway 2: Supports the job roles of Waiter or Silver Service Waiter (Food and Beverage), Waiter or Silver Service Waiter (Food Services) and Bar/cellar person.
Pathway 3: Supports the job roles of School Cook, Cook, Team member or Chef, Cook or Chef or Kitchen Assistant.
Pathway 4: Supports the job role of Housekeeper, Room Attendant (housekeeping) and Chambermaid.
Pathway 5: Supports the job role of Receptionist.
Pathway 6: Supports the job roles of Commis Chef (Licensed Hospitality), Chef de Partie (Licensed Hospitality), Pub Chef and Chef.
Catering & Hospitality - Level 3
Pathway 1: Supports the job roles of Sous Chef or Senior Chef/Cook (Fine Dining) and Sous Chef or Senior Chef/Cook (Restaurants, hotels and gastro pubs).
Pathway 2: Supports the job roles of Pastry Chef
Pathway 3: Supports the job roles of Unit Manager - Contract Catering, Head Housekeeper, Head of Reception, Front of House Manager, Duty/Hotel Supervisor/Manager and Regional Supervisor/Manager in a restaurant or pub chain with multiple outlets.
Pathway 4: Supports the job role of Team Leader and Supervisor.
Hospitality Management- Level 4
Pathway 1: Supports the job roles of Deputy General Manager, Front Office Manager, Operations Manager and Unit Manager.
Further information
Duration
Level 2: 18 months
Level 3: 18-24 months
Level 4: 18-24 months
Progression routes
Level 2 Routes include:
- Employment
- Level 3 Apprenticeship
- Further Education
Level 3 Routes include:
- Employment
- Further or higher education
Level 4 Routes include:
- Into a role of Deputy General Manager, Front Office Manager, Operations Manager or Unit Manager;
- Progression to Senior Management, Director or Chief Executive level role. Senior Chef / Executive Chef.
- Higher Apprenticeship (Level 5) in Leadership and Management
- Degrees in Hospitality Management/International Hospitality Management;
- Management, business or other degrees including Bachelor or Master’s Degree in Management & Leadership, Business and Business Management;
Undertake specialised qualifications providing additional technical knowledge such as Master of Wine, Revenue Management, Financial Management, HACCP Beer and Cellar Quality.
Qualifications
Level 2: NVQ Diploma in chosen pathway.
Level 3: Diploma within chosen pathway
Level 4: Diploma in Hospitality Management
What are the entry requirements for this pathway?
All apprenticeship pathways in Wales have entry requirements.
If you are interested in undertaking this pathway – you need to have the following entry level qualification(s);
Level 2
Level 2: No formal entry requirements.
Level 3
Level 3: At least nine months experience of working in the hospitality and catering industry or completion of a level 2 Apprenticeship in Hospitality and Catering - Food Production and Cooking or Professional Cookery Pathways/Pathways to Apprenticeship programme in the sector.
Level 4
Examples of entry conditions for this pathway include:
- Apprenticeship in Hospitality and Catering - Hospitality Supervision and Leadership pathway;
- Apprenticeship in Licensed Hospitality Management;
- Level 3 Certificate in Hospitality Business Management;
- Level 3 Diploma in Food and Beverage Supervision;
- Level 3 Diploma in Professional Cookery;
- Level 4 Certificate in Multiple Licensed Premises Management;
- a range of vocational qualifications related to the hospitality industry; Apprenticeship in Management;
- achieved GCSEs or A levels;
- Intermediate or advanced Welsh Baccalaureate