- Framework:
- Sales & Telesales
- Level:
- 2/3
As an apprentice the tasks undertaken will vary depending on the level and sector in which you are employed. These tasks may include selling face-to-face or by telephone, processing sales orders, supporting customers in obtaining finance for purchases, generating and qualifying sales leads, meeting after sales needs, making presentations, supervising sales or telesales staff, negotiating and closing sales, obtaining, analysing sales & competitor data, pricing for sales promotions, developing sales & customer service plans, assessing credit status of customers, contributing to the development and launch of new products and building and retaining sales relationships.
You must have a have a strong interest in working in Sales or Telesales and enjoy communicating with customers and demonstrate a "can do" attitude. You must also have basic numeracy, literacy and communication skills on which the Apprenticeship will build.
Some Sales & Telesales roles require shift working, whilst others require significant amounts of travel.
Pathway options and levels
Sales and Telesales - Level 2
Pathway 1: Supports the job role of Trainee Sales Adviser, Telesales operator and Junior Sales Executive.
Sales & Telesales - Level 3
Pathway 1: Supports the job role of Telesales professional, Salesperson, Sales Manager and Sales consultant/supervisor.
Further information
Duration
Level 2: 14 months
Level 3: 12 months
Progression routes
Level 2 Routes include:
- Level 3 Apprenticeship in Sales & Telesales and other Level 3 Apprenticeships such as Customer Service or Management
- Welsh Baccalaureate , including one of the Principal Learning Qualifications in a range of related sectors, such as Business, Administration and Finance, Information Technology, Public Services and Retail Business
- Further education
- Progress in your career to roles such as senior sales representative, senior telesales agent, sales manager, area manager, customer retention manager or customer service manager for sales.
Level 3 Routes include:
- Level 4 Higher Apprenticeship in Business & Professional Administration
- Level 5 Higher Apprenticeship in Leadership & Management
- Further or higher education
- Foundation degrees
- Progress in your career to roles including regional sales manager, senior sales representative, national account controller, export manager, international sales manager, or sales director.
Qualifications
Level 2: NVQ Certificate in Sales
Level 3: NVQ Diploma in Sales
What are the entry requirements for this pathway?
All apprenticeship pathways in Wales have entry requirements.
If you are interested in undertaking this pathway – you need to have the following entry level qualification(s);
Level 2
There are no mandatory entry requirements for this Apprenticeship framework.
Entrants will come from a diverse range of backgrounds and will have a range of experience, age, personal achievements and, in some cases, prior qualifications and awards which may count towards achievement of an Apprenticeship. Examples may include learners who have:
- held a position of responsibility at school or college
- undertaken work experience, voluntary work or a work placement
- completed the Duke of Edinburgh Award or similar award achieved QCF Awards, Certificates or Diplomas
- achieved a Welsh Baccalaureate Principal Learning Qualification achieved GCSEs or A levels.
Level 2: No formal entry requirements.
Level 3
Level 3: No formal entry requirements. However, it is likely that apprentices will have some prior experience in a sales or telesales role to allow them to complete the Apprenticeship, although this is not a formal requirement.
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