The content of this Pathway has been agreed by ODAG Consultants Ltd. This is the only Apprenticeship Pathway for Telecoms Professional approved for use in Wales that is eligible for Medr funding.
ISSUE DATE: 01/09/2023
PATHWAY NUMBER:FRO5088
Learning Programme Content
The Learning Programme provision shall comprise of three mandatory elements:
Qualifications,
Essential Skills
On/off the job training
The total minimum credit value required for the Level 3 Telecoms is 96 credits.
The total minimum credit value required for the Level 4 Telecoms is 200 credits.
Entry requirements
There are no specific entry requirements for this framework.
It is, however, recommended that to enter onto the Level 3 Apprenticeship it is recommended that the candidate has English and Maths GCSE’s grade C or above (or equivalent qualifications).
For the Level 4 Apprenticeship it is recommended that the candidate has English and Maths at minimum GCSE’s grade C or above (or equivalent qualifications) together with relevant Level 3 qualifications. These would typically include two or more A levels, related diplomas (or NVQs) or an equivalent qualification.
However, these recommendations are not essential.
Applicants may have prior experience or qualifications in digital technologies but this is not mandatory as training providers and employers will deliver programmes of training based on approved up to date qualifications tailored to meet individual needs, recognising prior qualifications and experience.
Apprenticeship pathway learning programme(s)
Telecoms Professional
Telecoms Professional Qualifications
Participants must achieve the following competence qualification and one of the knowledge qualifications listed below.
| Pearson BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals (Wales) | |||||
|---|---|---|---|---|---|
| Awarding Body | Qualification No. | Credit Value | Total Qualification Time | Combined / Competence / Knowledge | Qualification Assessment Lanaguage(s) |
| Pearson | C00/4762/1 | 72 | 706 | Combined | English-Welsh |
| Pearson BTEC Level 3 Certificate in ICT Systems and Principles | |||||
|---|---|---|---|---|---|
| Awarding Body | Qualification No. | Credit Value | Total Qualification Time | Combined / Competence / Knowledge | Qualification Assessment Lanaguage(s) |
| Pearson | 501/1436/0 | 24 | 240 | Knowledge | English |
| Pearson Level 3 BTEC Certificate in IT | |||||
|---|---|---|---|---|---|
| Awarding Body | Qualification No. | Credit Value | Total Qualification Time | Combined / Competence / Knowledge | Qualification Assessment Lanaguage(s) |
| Pearson | 500/9148/7 | 30 | 300 | Knowledge | English |
| Pearson Level 3 BTEC Diploma in IT | |||||
|---|---|---|---|---|---|
| Awarding Body | Qualification No. | Credit Value | Total Qualification Time | Combined / Competence / Knowledge | Qualification Assessment Lanaguage(s) |
| Pearson | 500/9150/5 | 120 | 1200 | Knowledge | English |
| Pearson Level 3 BTEC National Certificate in Information Technology | |||||
|---|---|---|---|---|---|
| Awarding Body | Qualification No. | Credit Value | Total Qualification Time | Combined / Competence / Knowledge | Qualification Assessment Lanaguage(s) |
| Pearson | 601/7574/6 | 24 | 235 | Knowledge | English |
| Pearson Level 3 BTEC National Extended Certificate in Information Technology | |||||
|---|---|---|---|---|---|
| Awarding Body | Qualification No. | Credit Value | Total Qualification Time | Combined / Competence / Knowledge | Qualification Assessment Lanaguage(s) |
| Pearson | 601/7575/8 | 48 | 475 | Knowledge | English |
| Pearson Level 3 BTEC National Diploma in Information Technology | |||||
|---|---|---|---|---|---|
| Awarding Body | Qualification No. | Credit Value | Total Qualification Time | Combined / Competence / Knowledge | Qualification Assessment Lanaguage(s) |
| Pearson | 603/0455/8 | 94 | 935 | Knowledge | English |
| Pearson Level 3 BTEC National Extended Diploma in Information Technology | |||||
|---|---|---|---|---|---|
| Awarding Body | Qualification No. | Credit Value | Total Qualification Time | Combined / Competence / Knowledge | Qualification Assessment Lanaguage(s) |
| Pearson | 603/0454/6 | 146 | 1455 | Knowledge | English |
| Pearson Level 3 BTEC National Certificate in Computing | |||||
|---|---|---|---|---|---|
| Awarding Body | Qualification No. | Credit Value | Total Qualification Time | Combined / Competence / Knowledge | Qualification Assessment Lanaguage(s) |
| Pearson | 603/0446/7 | 24 | 235 | Knowledge | E |
| Pearson Level 3 BTEC National Extended Certificate in Computing | |||||
|---|---|---|---|---|---|
| Awarding Body | Qualification No. | Credit Value | Total Qualification Time | Combined / Competence / Knowledge | Qualification Assessment Lanaguage(s) |
| Pearson | 601/7341/5 | 47 | 465 | Knowledge | E |
| Pearson Level 3 BTEC National Diploma in Computing | |||||
|---|---|---|---|---|---|
| Awarding Body | Qualification No. | Credit Value | Total Qualification Time | Combined / Competence / Knowledge | Qualification Assessment Lanaguage(s) |
| Pearson | 603/0445/5 | 96 | 960 | Knowledge | English |
Annex 1
Essential Skills Wales (ESW)
| Telecoms Professional | Level | Minimum Credit Value |
|---|---|---|
| Communication | 2 | 6 |
| Application of number | 2 | 6 |
Essential Skills Wales qualifications assessment languages are English-Welsh
On/Off the Job training
| Pathway | Minimum On the Job Training Hours | Minimum Off the Job Training Hours |
|---|---|---|
| Telecoms Professional | 649 | 417 |
On/Off the Job Qualification details (Minimum Credit & Hours)
Competence qualification - 72 credits, knowledge qualification 24 credits total minimum 941 training hours
On/Off the Job Essential Skills details (Minimum Credit & Hours)
- 6 credits / 60 GLH Level 2 Essential Skills Wales Communication
- 6 credits / 60 GLH Level 2 Essential Skills Wales Application of Number
Level 4: Telecoms Professional
Level 4: Telecoms Professional Qualifications
Participants must achieve the following competence and knowledge qualifications.
| Pearson BTEC Level 4 Diploma in Professional Competence for IT and Telecoms Professionals (Wales) | |||||
|---|---|---|---|---|---|
| Awarding Body | Qualification No. | Credit Value | Total Qualification Time | Combined / Competence / Knowledge | Qualification Assessment Lanaguage(s) |
| Pearson | C00/4762/2 | 80 | 790 | Competence | English-Welsh |
| Pearson Level 4 Higher National Certificate in Computing | |||||
|---|---|---|---|---|---|
| Awarding Body | Qualification No. | Credit Value | Total Qualification Time | Combined / Competence / Knowledge | Qualification Assessment Lanaguage(s) |
| Pearson | 603/7595/4 | 120 | 1200 | Knowledge | English |
Annex 2
Essential Skills Wales (ESW)
| Level 4: Telecoms Professional | Level | Minimum Credit Value |
|---|---|---|
| Communication | 3 | 6 |
| Application of number | 3 | 6 |
Essential Skills Wales qualifications assessment languages are English-Welsh.
On/Off the Job training
| Pathway | Minimum On the Job Training Hours | Minimum Off the Job Training Hours |
|---|---|---|
| Level 4: Telecoms Professional | 1554 | 556 |
On/Off the Job Qualification details (Minimum Credit & Hours)
Competence qualification - 80 credits, knowledge qualification 120 credits total minimum 1990 training hours
On/Off the Job Essential Skills details (Minimum Credit & Hours)
6 credits / 60 GLH Level 3 Essential Skills Wales Communication
6 credits / 60 GLH Level 3 Essential Skills Wales Application of Number
Job roles
As organisations in Wales undertake digital transformation, they have an increased dependence on reliable high-speed broadband and networks. There is an increasing need to implement and maintain high-speed telecoms networks to support many sectors across Wales. These telecoms professional apprenticeship programmes provide a route to develop and embed telecoms skills through on-the-job vocational learning.
Level 3: Telecoms Professional
The Level 3 Telecoms Professional Apprenticeship has been designed with employers in Wales to equip employees with the primary telecoms skills that they need to be able to perform their role. This Apprenticeship programme is designed to provide a robust vocational route to fulfilling telecoms skills needs in the workplace, including the safe Installation, commissioning testing and fault finding for telecoms installations.
| Job title(s) | Job role(s) | |
| Telecoms Engineer | Participating in the installation, commissioning and testing of Telecoms systems and equipment. | |
| Telecoms Maintenance Engineer | Providing monitoring and fault finding for telecoms performance issues to support telecoms delivery | |
Level 4: Telecoms Professional
The Level 4 Telecoms Professional Apprenticeship has been designed with employers in Wales to equip employees with the primary telecoms skills that they need to be able to perform their role. This Apprenticeship programme is designed to provide a robust vocational route to fulfilling telecoms skills needs in the workplace, including planning telecoms installation, and performing telecoms upgrades for telecoms installations.
| Job title(s) | Job role(s) |
| Telecoms Surveyor / Planner | Providing surveying and route planning for cabling installations and supporting the preparation of detailed planning packs. |
| Telecoms Work Scheduler | Scheduling allocation & planning of works, for teams completing fibre installations, maintenance, repairs and telecoms upgrade projects |
| Telecoms Operations Engineer | Monitoring system operation parameters to Support the operation and maintenance of telecoms systems. |
Progression
Progression routes into the Level 3 Apprenticeship:
Progression into the Level 3 Telecoms Professional Apprenticeship could be directly from related vocational qualifications or apprenticeships Alternatively direct entry from school could be from achieving GCSEs / AS levels (equivalent), or Welsh Baccalaureate Qualifications.
Other entrants may have relevant experience and are seeking to become qualified by undertaking an apprenticeship programme.
Progression from the Level 3 Apprenticeship:
On completion of the Level 3 Telecoms Professional Apprenticeship, successful apprentices may progress on to the Level 4 Telecoms Professional Apprenticeship – or continue to work and undertake a range of professional job-specific qualifications and training.
Some apprentices may elect to continue their technical studies and embark upon job-specific professional/vendor qualifications.
Progression routes into the Level 4 Apprenticeship:
Progression into the Level 4 Telecoms Professional Apprenticeship could be directly from the Level 3 Telecoms Professional Apprenticeship or other related vocational qualifications or apprenticeships Alternatively direct entry from school could be from achieving GCSE A levels (equivalent), or Welsh Baccalaureate Qualifications.
Other entrants may have relevant experience and are seeking to become qualified by undertaking an apprenticeship programme.
Progression from the Level 4 Apprenticeship:
On completion of the Level 4 Telecoms Professional Apprenticeship, successful apprentices may progress onto relevant digital technology degree apprenticeships – or continue to work and undertake a range of professional job-specific qualifications and training.
Some apprentices may elect to continue their technical studies and embark upon job-specific professional/vendor qualifications.
Equality and diversity
It is important that apprenticeship Pathways are inclusive and can demonstrate an active approach to identifying and removing barriers to entry and progression. Pathways should advance equality of opportunity between persons who share protected characteristics and those persons who do not as identified in the Equality Act 2010.
The protected characteristics identified in the Equality Act are age, disability, gender re-assignment, race, religion or belief, sex, sexual orientation, pregnancy and maternity. Marriage and civil partnership is also included although only in respect of the requirement to eliminate discrimination in employment.
Training providers and employers MUST also comply with the other duty under the Equality Act 2010 to ensure that applicants are not discriminated against in terms of entry to the industry based upon those nine protected characteristics.
Employment responsibilities and rights
Employment Responsibilities and Rights (ERR) is no longer compulsory. But it is recommended that all apprentices (especially the 16 years -18-year group) receive a company induction programme.
Responsibilities
It is the responsibility of the Training Provider and Employer to ensure that the requirements of this pathway are delivered in accordance with the Welsh Government Apprenticeships/Medr Guidance.
Annex 1 - Level 3: Telecom Professional Qualification Units
Competence qualification
Pearson BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals (Wales)
Knowledge qualification
Pearson BTEC Level 2 Certificate in ICT Systems and Principles
Knowledge qualification options
Pearson BTEC Level 3 Certificate in ICT Systems and Principles
Pearson Level 3 BTEC Diploma in ICT Systems and Principles
Pearson Level 3 BTEC Certificate in IT
Pearson Level 3 BTEC Diploma in IT
Pearson Level 3 BTEC Extended Diploma in IT
Pearson Level 3 Subsidiary Diploma in IT
Pearson Level 3 BTEC National Certificate in Information Technology
Pearson Level 3 BTEC National Extended Certificate in Information Technology
Pearson Level 3 BTEC National Diploma in Information Technology
Pearson Level 3 BTEC National Extended Diploma in Information Technology
Pearson Level 3 BTEC National Certificate in Computing
Pearson Level 3 BTEC National Extended Certificate in Computing
Pearson Level 3 BTEC National Diploma in Computing
Competency Qualification
The Pearson BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals (Wales) requires a minimum total of 72 credits. There are 27 credits from mandatory units together with a minimum of 45 credits from optional units.
Mandatory and optional units
Unit Title | Level | Credits |
Mandatory units: Minimum credits required: 27 | ||
Health and Safety in ICT | 1 | 3 |
Develop Own Effectiveness and Professionalism | 3 | 9 |
Fibre Telecommunications Techniques | 3 | 15 |
Optional units: Minimum credits required: 45 No more than one unit to be completed from each section. | ||
CC - Customer Care | ||
Customer Care in ICT | 1 | 6 |
Customer Care in ICT | 2 | 9 |
Customer Care in ICT | 3 | 12 |
Customer Care for IT and Telecoms Professionals | 4 | 12 |
IW - Interpersonal and Written Communication Skills | ||
Interpersonal and Written Communication | 1 | 3 |
Interpersonal and Written Communication | 2 | 9 |
Interpersonal and Written Communication | 3 | 12 |
FD - Technical Fault Diagnosis | ||
Technical Fault Diagnosis | 2 | 9 |
Technical Fault Diagnosis | 3 | 12 |
Technical Fault Diagnosis | 4 | 15 |
HW - Working with ICT Hardware and Equipment | ||
Working with ICT Hardware and Equipment | 1 | 6 |
Working with ICT Hardware and Equipment | 2 | 9 |
Working with ICT Hardware and Equipment | 3 | 12 |
Working with ICT Hardware and Equipment | 4 | 15 |
CA - Customer Apparatus and Lie Installation | ||
Customer Apparatus and Line Installation | 3 | 22 |
RS - RemoteSupport for Products an Services | ||
Remote Support for Products or Services | 1 | 6 |
Remote Supportfor Products or Services | 2 | 9 |
Remote Supportfor Products or Services | 3 | 12 |
Remote Supportfor Products or Services | 4 | 15 |
SC - Security of ICT System | ||
Security of ICT Systems | 1 | 3 |
Security of ICT Systems | 4 | 15 |
SI - Software Installation and Upgrade | ||
Software Installation and Upgrade | 1 | 6 |
Software Installation and Upgrade | 2 | 9 |
Software Installation and Upgrade | 3 | 12 |
SM - System Management | ||
System Management | 2 | 6 |
System Management | 3 | 12 |
IT and Telecoms System Management | 4 | 15 |
SO - System Operation | ||
System Operation | 1 | 6 |
ICT System Operation | 2 | 9 |
System Operation | 3 | 12 |
IT and Telecoms System Operation | 4 | 15 |
TA - Technical Advice and Guidance | ||
Technical Advice and Guidance | 2 | 9 |
Technical Advice and Guidance | 3 | 12 |
Technical Advice and Guidance | 4 | 15 |
TE - Testing ICT System | ||
Testing ICT Systems | 1 | 6 |
Testing ICT Systems | 2 | 9 |
Testing ICT Systems | 3 | 12 |
Testing IT and Telecoms Systems | 4 | 15 |
UP - UserProfile Administration | ||
User Profile Administration | 2 | 6 |
User Profile Administration | 3 | 9 |
CF – Copperand Fibre | ||
Copper CableJointing and Closure Techniques | 3 | 23 |
Introduction to Fibre Telecommunications | 2 | 2 |
CI - Communicating in the IT industry | ||
Communicating in the IT Industry | 2 | 5 |
PI - Presenting InformationUsing ICT | ||
Presenting Information Using ICT | 2 | 10 |
Restricted Optional units - Learners may complete a maximum of 12 credits. | ||
EM - Using Email | ||
Using Email | 1 | 2 |
Using Email | 2 | 3 |
Using Email | 3 | 3 |
NT - Usingthe Internet | ||
Using the Internet | 1 | 3 |
Using the Internet | 2 | 4 |
Using the Internet | 3 | 5 |
PS - Presentation Software | ||
Presentation Software | 1 | 3 |
Presentation Software | 2 | 4 |
Presentation Software | 3 | 6 |
WP - WordProcessing Software | ||
Word Processing Software | 1 | 3 |
Word Processing Software | 2 | 4 |
Word Processing Software | 3 | 6 |
Annex 2 - Level 4: Telecom Professional Qualification Units
This apprenticeship requires the following competence and knowledge qualifications below.
Competence qualification
Pearson BTEC Level 4 Diploma in Professional Competence for IT and Telecoms Professionals (Wales)
Knowledge qualification
Pearson Level 4 Higher National Certificate in Computing
Competency Qualification
The Pearson BTEC Level 4 Diploma in Professional Competence for IT and Telecoms Professionals (Wales) requires a minimum total of 80 credits. There are 30 credits from mandatory units together with a minimum of 50 credits from optional units.
Unit Title | Level | Credits |
Mandatory units: Minimum credits required: 30 | ||
Health and Safety in ICT | 1 | 3 |
Develop Own Effectiveness and Professionalism | 4 | 12 |
Fibre Telecommunications Techniques | 3 | 15 |
Optional units: Minimum credits required: 50 No more than one unit to be completed from each section. | ||
CC - Customer Care | ||
Customer Care in ICT | 1 | 6 |
Customer Care in ICT | 2 | 9 |
Customer Care in ICT | 3 | 12 |
Customer Care for IT and Telecoms Professionals | 4 | 12 |
IW - Interpersonal and Written Communication Skills | ||
Interpersonal and Written Communication | 1 | 3 |
Interpersonal and Written Communication | 2 | 9 |
Interpersonal and Written Communication | 3 | 12 |
FD - Technical Fault Diagnosis | ||
Technical Fault Diagnosis | 2 | 9 |
Technical Fault Diagnosis | 3 | 12 |
Technical Fault Diagnosis | 4 | 15 |
HW - Working with ICT Hardware and Equipment | ||
Working with ICT Hardware and Equipment | 1 | 6 |
Working with ICT Hardware and Equipment | 2 | 9 |
Working with ICT Hardware and Equipment | 3 | 12 |
Working with ICT Hardware and Equipment | 4 | 15 |
CA - Customer Apparatus and Lie Installation | ||
Customer Apparatus and Line Installation | 3 | 22 |
RS - RemoteSupport for Products an Services | ||
Remote Support for Products or Services | 1 | 6 |
Remote Supportfor Products or Services | 2 | 9 |
Remote Supportfor Products or Services | 3 | 12 |
Remote Supportfor Products or Services | 4 | 15 |
SC - Security of ICT System | ||
Security of ICT Systems | 1 | 3 |
Security of ICT Systems | 3 | 12 |
SI - Software Installation and Upgrade | ||
Software Installation and Upgrade | 1 | 6 |
Software Installation and Upgrade | 2 | 9 |
Software Installation and Upgrade | 3 | 12 |
SM - System Management | ||
System Management | 2 | 6 |
System Management | 3 | 12 |
IT and Telecoms System Management | 4 | 15 |
SO - System Operation | ||
System Operation | 1 | 6 |
ICT System Operation | 2 | 9 |
System Operation | 3 | 12 |
IT and Telecoms System Operation | 4 | 15 |
TA - Technical Advice and Guidance | ||
Technical Advice and Guidance | 2 | 9 |
Technical Advice and Guidance | 3 | 12 |
Technical Advice and Guidance | 4 | 15 |
TE - Testing ICT System | ||
Testing ICT Systems | 1 | 6 |
Testing ICT Systems | 2 | 9 |
Testing ICT Systems | 3 | 12 |
Testing IT and Telecoms Systems | 4 | 15 |
UP - UserProfile Administration | ||
User Profile Administration | 2 | 6 |
User Profile Administration | 3 | 9 |
CF – Copperand Fibre | ||
Copper CableJointing and Closure Techniques | 3 | 23 |
Introduction to Fibre Telecommunications | 2 | 2 |
CI - Communicating in the IT industry | ||
Communicating in the IT Industry | 2 | 5 |
PI - Presenting InformationUsing ICT | ||
Presenting Information Using ICT | 2 | 10 |
Restricted Optional units - Learners may complete a maximum of 12 credits. | ||
EM - Using Email | ||
Using Email | 1 | 2 |
Using Email | 2 | 3 |
Using Email | 3 | 3 |
NT - Usingthe Internet | ||
Using the Internet | 1 | 3 |
Using the Internet | 2 | 4 |
Using the Internet | 3 | 5 |
PS - Presentation Software | ||
Presentation Software | 1 | 3 |
Presentation Software | 2 | 4 |
Presentation Software | 3 | 6 |
WP - WordProcessing Software | ||
Word Processing Software | 1 | 3 |
Word Processing Software | 2 | 4 |
Word Processing Software | 3 | 6 |