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Pathway

Telecoms Professional

The content of this Pathway has been agreed by ODAG Consultants Ltd. This is the only Apprenticeship Pathway for Telecoms Professional approved for use in Wales that is eligible for Medr funding.
ISSUE DATE: 01/09/2023
PATHWAY NUMBER:FRO5088

Learning Programme Content

The Learning Programme provision shall comprise of three mandatory elements:

  • Qualifications,

  • Essential Skills

  • On/off the job training

     

The total minimum credit value required for the Level 3 Telecoms is 96 credits.

The total minimum credit value required for the Level 4 Telecoms is 200 credits.

Entry requirements

There are no specific entry requirements for this framework.

It is, however, recommended that to enter onto the Level 3 Apprenticeship it is recommended that the candidate has English and Maths GCSE’s grade C or above (or equivalent qualifications). 

For the Level 4 Apprenticeship it is recommended that the candidate has English and Maths at minimum GCSE’s grade C or above (or equivalent qualifications) together with relevant Level 3 qualifications. These would typically include two or more A levels, related diplomas (or NVQs) or an equivalent qualification.

However, these recommendations are not essential.

Applicants may have prior experience or qualifications in digital technologies but this is not mandatory as training providers and employers will deliver programmes of training based on approved up to date qualifications tailored to meet individual needs, recognising prior qualifications and experience.

Apprenticeship pathway learning programme(s)

Telecoms Professional

Telecoms Professional Qualifications

Participants must achieve the following competence qualification and one of the knowledge qualifications listed below.

Pearson BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals (Wales)
Awarding Body Qualification No. Credit Value Total Qualification Time Combined / Competence / Knowledge Qualification Assessment Lanaguage(s)
Pearson C00/4762/1 72 706 Combined English-Welsh
Pearson BTEC Level 3 Certificate in ICT Systems and Principles
Awarding Body Qualification No. Credit Value Total Qualification Time Combined / Competence / Knowledge Qualification Assessment Lanaguage(s)
Pearson 501/1436/0 24 240 Knowledge English
Pearson Level 3 BTEC Certificate in IT
Awarding Body Qualification No. Credit Value Total Qualification Time Combined / Competence / Knowledge Qualification Assessment Lanaguage(s)
Pearson 500/9148/7 30 300 Knowledge English
Pearson Level 3 BTEC Diploma in IT
Awarding Body Qualification No. Credit Value Total Qualification Time Combined / Competence / Knowledge Qualification Assessment Lanaguage(s)
Pearson 500/9150/5 120 1200 Knowledge English
Pearson Level 3 BTEC National Certificate in Information Technology
Awarding Body Qualification No. Credit Value Total Qualification Time Combined / Competence / Knowledge Qualification Assessment Lanaguage(s)
Pearson 601/7574/6 24 235 Knowledge English
Pearson Level 3 BTEC National Extended Certificate in Information Technology
Awarding Body Qualification No. Credit Value Total Qualification Time Combined / Competence / Knowledge Qualification Assessment Lanaguage(s)
Pearson 601/7575/8 48 475 Knowledge English
Pearson Level 3 BTEC National Diploma in Information Technology
Awarding Body Qualification No. Credit Value Total Qualification Time Combined / Competence / Knowledge Qualification Assessment Lanaguage(s)
Pearson 603/0455/8 94 935 Knowledge English
Pearson Level 3 BTEC National Extended Diploma in Information Technology
Awarding Body Qualification No. Credit Value Total Qualification Time Combined / Competence / Knowledge Qualification Assessment Lanaguage(s)
Pearson 603/0454/6 146 1455 Knowledge English
Pearson Level 3 BTEC National Certificate in Computing
Awarding Body Qualification No. Credit Value Total Qualification Time Combined / Competence / Knowledge Qualification Assessment Lanaguage(s)
Pearson 603/0446/7 24 235 Knowledge E
Pearson Level 3 BTEC National Extended Certificate in Computing
Awarding Body Qualification No. Credit Value Total Qualification Time Combined / Competence / Knowledge Qualification Assessment Lanaguage(s)
Pearson 601/7341/5 47 465 Knowledge E
Pearson Level 3 BTEC National Diploma in Computing
Awarding Body Qualification No. Credit Value Total Qualification Time Combined / Competence / Knowledge Qualification Assessment Lanaguage(s)
Pearson 603/0445/5 96 960 Knowledge English

Annex 1

Essential Skills Wales (ESW)

Telecoms Professional Level Minimum Credit Value
Communication 2 6
Application of number 2 6

Essential Skills Wales qualifications assessment languages are English-Welsh

On/Off the Job training

Pathway Minimum On the Job Training Hours Minimum Off the Job Training Hours
Telecoms Professional 649 417
On/Off the Job Qualification details (Minimum Credit & Hours)

Competence qualification - 72 credits, knowledge qualification 24 credits total minimum 941 training hours 

On/Off the Job Essential Skills details (Minimum Credit & Hours)
  • 6 credits / 60 GLH Level 2 Essential Skills Wales Communication
  • 6 credits / 60 GLH Level 2 Essential Skills Wales Application of Number

Level 4: Telecoms Professional

Level 4: Telecoms Professional Qualifications

Participants must achieve the following competence and knowledge qualifications.

Pearson BTEC Level 4 Diploma in Professional Competence for IT and Telecoms Professionals (Wales)
Awarding Body Qualification No. Credit Value Total Qualification Time Combined / Competence / Knowledge Qualification Assessment Lanaguage(s)
Pearson C00/4762/2 80 790 Competence English-Welsh
Pearson Level 4 Higher National Certificate in Computing
Awarding Body Qualification No. Credit Value Total Qualification Time Combined / Competence / Knowledge Qualification Assessment Lanaguage(s)
Pearson 603/7595/4 120 1200 Knowledge English

Annex 2

Essential Skills Wales (ESW)

Level 4: Telecoms Professional Level Minimum Credit Value
Communication 3 6
Application of number 3 6

Essential Skills Wales qualifications assessment languages are English-Welsh.

On/Off the Job training

Pathway Minimum On the Job Training Hours Minimum Off the Job Training Hours
Level 4: Telecoms Professional 1554 556
On/Off the Job Qualification details (Minimum Credit & Hours)

Competence qualification - 80 credits, knowledge qualification 120 credits total minimum 1990 training hours

On/Off the Job Essential Skills details (Minimum Credit & Hours)
  • 6 credits / 60 GLH Level 3 Essential Skills Wales Communication

6 credits / 60 GLH Level 3 Essential Skills Wales Application of Number

Job roles

As organisations in Wales undertake digital transformation, they have an increased dependence on reliable high-speed broadband and networks. There is an increasing need to implement and maintain high-speed telecoms networks to support many sectors across Wales. These telecoms professional apprenticeship programmes provide a route to develop and embed telecoms skills through on-the-job vocational learning.

 

Level 3: Telecoms Professional

The Level 3 Telecoms Professional Apprenticeship has been designed with employers in Wales to equip employees with the primary telecoms skills that they need to be able to perform their role. This Apprenticeship programme is designed to provide a robust vocational route to fulfilling telecoms skills needs in the workplace, including the safe Installation, commissioning testing and fault finding for telecoms installations.

 

 

Job title(s)Job role(s) 
Telecoms EngineerParticipating in the installation, commissioning and testing of Telecoms systems and equipment. 
Telecoms Maintenance EngineerProviding monitoring and fault finding for telecoms performance issues to support telecoms delivery
   

 

Level 4: Telecoms Professional

The Level 4 Telecoms Professional Apprenticeship has been designed with employers in Wales to equip employees with the primary telecoms skills that they need to be able to perform their role. This Apprenticeship programme is designed to provide a robust vocational route to fulfilling telecoms skills needs in the workplace, including planning telecoms installation, and performing telecoms upgrades for telecoms installations.

 

 

Job title(s)Job role(s)
Telecoms Surveyor / PlannerProviding surveying and route planning for cabling installations and supporting the preparation of detailed planning packs.
Telecoms Work Scheduler Scheduling allocation & planning of works, for teams completing fibre installations, maintenance, repairs and telecoms upgrade projects
Telecoms Operations Engineer

Monitoring system operation parameters to

Support the operation and maintenance of telecoms systems. 

 

Progression

 

Progression routes into the Level 3 Apprenticeship:

Progression into the Level 3 Telecoms Professional Apprenticeship could be directly from related vocational qualifications or apprenticeships Alternatively direct entry from school could be from achieving GCSEs /  AS levels (equivalent), or Welsh Baccalaureate Qualifications.

Other entrants may have relevant experience  and are seeking to become qualified by undertaking an apprenticeship programme.

 

Progression from the Level 3 Apprenticeship:

On completion of the Level 3 Telecoms Professional Apprenticeship, successful apprentices may progress on to the Level 4 Telecoms Professional Apprenticeship – or continue to work and undertake a range of professional job-specific qualifications and training.

Some apprentices may elect to continue their technical studies and embark upon job-specific professional/vendor qualifications.

Progression routes into the Level 4 Apprenticeship:

Progression into the Level 4 Telecoms Professional Apprenticeship could be directly from the Level 3 Telecoms Professional Apprenticeship or other related vocational qualifications or apprenticeships Alternatively direct entry from school could be from achieving GCSE A levels (equivalent), or Welsh Baccalaureate Qualifications.

Other entrants may have relevant experience  and are seeking to become qualified by undertaking an apprenticeship programme.

Progression from the Level 4 Apprenticeship:

On completion of the Level 4 Telecoms Professional Apprenticeship, successful apprentices may progress onto relevant digital technology degree apprenticeships – or continue to work and undertake a range of professional job-specific qualifications and training.

Some apprentices may elect to continue their technical studies and embark upon job-specific professional/vendor qualifications.

 

Equality and diversity

It is important that apprenticeship Pathways are inclusive and can demonstrate an active approach to identifying and removing barriers to entry and progression. Pathways should advance equality of opportunity between persons who share protected characteristics and those persons who do not as identified in the Equality Act 2010.

The protected characteristics identified in the Equality Act are age, disability, gender re-assignment, race, religion or belief, sex, sexual orientation, pregnancy and maternity. Marriage and civil partnership is also included although only in respect of the requirement to eliminate discrimination in employment.

Training providers and employers MUST also comply with the other duty under the Equality Act 2010 to ensure that applicants are not discriminated against in terms of entry to the industry based upon those nine protected characteristics.

Employment responsibilities and rights

Employment Responsibilities and Rights (ERR) is no longer compulsory.  But it is recommended that all apprentices (especially the 16 years -18-year group) receive a company induction programme.

Responsibilities

It is the responsibility of the Training Provider and Employer to ensure that the requirements of this pathway are delivered in accordance with the Welsh Government Apprenticeships/Medr Guidance.

Annex 1 - Level 3: Telecom Professional Qualification Units

Competence qualification                      

Pearson BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals (Wales)

 

Knowledge qualification

 

Pearson BTEC Level 2 Certificate in ICT Systems and Principles

 

Knowledge qualification options

Pearson BTEC Level 3 Certificate in ICT Systems and Principles

Pearson Level 3 BTEC Diploma in ICT Systems and Principles

Pearson Level 3 BTEC Certificate in IT

Pearson Level 3 BTEC Diploma in IT

Pearson Level 3 BTEC Extended Diploma in IT

Pearson Level 3 Subsidiary Diploma in IT

Pearson Level 3 BTEC National Certificate in Information Technology

Pearson Level 3 BTEC National Extended Certificate in Information Technology

Pearson Level 3 BTEC National Diploma in Information Technology

Pearson Level 3 BTEC National Extended Diploma in Information Technology

Pearson Level 3 BTEC National Certificate in Computing

Pearson Level 3 BTEC National Extended Certificate in Computing

Pearson Level 3 BTEC National Diploma in Computing

 

Competency Qualification

 

The Pearson BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals (Wales) requires a minimum total of 72 credits. There are 27 credits from mandatory units together with a minimum of 45 credits from optional units.

 

Mandatory and optional units

Unit Title

Level

Credits

Mandatory units: Minimum credits required: 27

Health and Safety in ICT

1

3

Develop Own Effectiveness and Professionalism

3

9

Fibre Telecommunications Techniques

3

15

 

Optional units: Minimum credits required: 45

No more than one unit to be completed from each section.

CC - Customer Care

Customer Care in ICT

1

6

Customer Care in ICT

2

9

Customer Care in ICT

3

12

Customer Care for IT and Telecoms Professionals 

4

12

IW - Interpersonal and Written Communication Skills

Interpersonal and Written Communication

1

3

Interpersonal and Written Communication

2

9

Interpersonal and Written Communication

3

12

FD - Technical Fault Diagnosis

Technical Fault Diagnosis

2

9

Technical Fault Diagnosis

3

12

Technical Fault Diagnosis

4

15

HW - Working with ICT Hardware and Equipment

Working with ICT Hardware and Equipment

1

6

Working with ICT Hardware and Equipment

2

9

Working with ICT Hardware and Equipment

3

12

Working with ICT Hardware and Equipment

4

15

CA - Customer Apparatus and Lie Installation

Customer Apparatus and Line Installation

3

22

RS - RemoteSupport for Products an Services

Remote Support for Products or Services

1

6

Remote Supportfor Products or Services

2

9

Remote Supportfor Products or Services

3

12

Remote Supportfor Products or Services

4

15

SC - Security of ICT System

Security of ICT Systems

1

3

Security of ICT Systems

4

15

SI - Software Installation and Upgrade

Software Installation and Upgrade

1

6

Software Installation and Upgrade

2

9

Software Installation and Upgrade

3

12

SM - System Management

System Management

2

6

System Management

3

12

IT and Telecoms System Management

4

15

SO - System Operation

System Operation

1

6

ICT System Operation

2

9

System Operation

3

12

IT and Telecoms System Operation

4

15

TA - Technical Advice and Guidance

Technical Advice and Guidance

2

9

Technical Advice and Guidance

3

12

Technical Advice and Guidance

4

15

TE - Testing ICT System

Testing ICT Systems

1

6

Testing ICT Systems

2

9

Testing ICT Systems

3

12

Testing IT and Telecoms Systems

4

15

UP - UserProfile Administration

User Profile Administration

2

6

User Profile Administration

3

9

CF – Copperand Fibre

Copper CableJointing and Closure Techniques

3

23

Introduction to Fibre Telecommunications 

2

2

CI - Communicating in the IT industry

Communicating in the IT Industry

2

5

PI - Presenting InformationUsing ICT

Presenting Information Using ICT

2

10

Restricted Optional units - Learners may complete a maximum of 12 credits.

EM - Using Email

Using Email

1

2

Using Email

2

3

Using Email

3

3

NT - Usingthe Internet

Using the Internet

1

3

Using the Internet

2

4

Using the Internet

3

5

PS - Presentation Software

Presentation Software

1

3

Presentation Software

2

4

Presentation Software

3

6

WP - WordProcessing Software

Word Processing Software

1

3

Word Processing Software

2

4

Word Processing Software

3

6

 

 

 

 

 

 

 

 

 

 

 

 

Annex 2 - Level 4: Telecom Professional Qualification Units

This apprenticeship requires the following competence and knowledge qualifications below.

 

Competence qualification                      

Pearson BTEC Level 4 Diploma in Professional Competence for IT and Telecoms Professionals (Wales)

 

Knowledge qualification

 

Pearson Level 4 Higher National Certificate in Computing

 

 

Competency Qualification

 

The Pearson BTEC Level 4 Diploma in Professional Competence for IT and Telecoms Professionals (Wales) requires a minimum total of 80 credits. There are 30 credits from mandatory units together with a minimum of 50 credits from optional units.

 

Unit Title

Level

Credits

Mandatory units: Minimum credits required: 30

Health and Safety in ICT

1

3

Develop Own Effectiveness and Professionalism

4

12

Fibre Telecommunications Techniques

3

15

 

Optional units: Minimum credits required: 50

No more than one unit to be completed from each section.

CC - Customer Care

Customer Care in ICT

1

6

Customer Care in ICT

2

9

Customer Care in ICT

3

12

Customer Care for IT and Telecoms Professionals 

4

12

IW - Interpersonal and Written Communication Skills

Interpersonal and Written Communication

1

3

Interpersonal and Written Communication

2

9

Interpersonal and Written Communication

3

12

FD - Technical Fault Diagnosis

Technical Fault Diagnosis

2

9

Technical Fault Diagnosis

3

12

Technical Fault Diagnosis

4

15

HW - Working with ICT Hardware and Equipment

Working with ICT Hardware and Equipment

1

6

Working with ICT Hardware and Equipment

2

9

Working with ICT Hardware and Equipment

3

12

Working with ICT Hardware and Equipment

4

15

CA - Customer Apparatus and Lie Installation

Customer Apparatus and Line Installation

3

22

RS - RemoteSupport for Products an Services

Remote Support for Products or Services

1

6

Remote Supportfor Products or Services

2

9

Remote Supportfor Products or Services

3

12

Remote Supportfor Products or Services

4

15

SC - Security of ICT System

Security of ICT Systems

1

3

Security of ICT Systems

3

12

SI - Software Installation and Upgrade

Software Installation and Upgrade

1

6

Software Installation and Upgrade

2

9

Software Installation and Upgrade

3

12

SM - System Management

System Management

2

6

System Management

3

12

IT and Telecoms System Management

4

15

SO - System Operation

System Operation

1

6

ICT System Operation

2

9

System Operation

3

12

IT and Telecoms System Operation

4

15

TA - Technical Advice and Guidance

Technical Advice and Guidance

2

9

Technical Advice and Guidance

3

12

Technical Advice and Guidance

4

15

TE - Testing ICT System

Testing ICT Systems

1

6

Testing ICT Systems

2

9

Testing ICT Systems

3

12

Testing IT and Telecoms Systems

4

15

UP - UserProfile Administration

User Profile Administration

2

6

User Profile Administration

3

9

CF – Copperand Fibre

Copper CableJointing and Closure Techniques

3

23

Introduction to Fibre Telecommunications 

2

2

CI - Communicating in the IT industry

Communicating in the IT Industry

2

5

PI - Presenting InformationUsing ICT

Presenting Information Using ICT

2

10

Restricted Optional units - Learners may complete a maximum of 12 credits.

EM - Using Email

Using Email

1

2

Using Email

2

3

Using Email

3

3

NT - Usingthe Internet

Using the Internet

1

3

Using the Internet

2

4

Using the Internet

3

5

PS - Presentation Software

Presentation Software

1

3

Presentation Software

2

4

Presentation Software

3

6

WP - WordProcessing Software

Word Processing Software

1

3

Word Processing Software

2

4

Word Processing Software

3

6


Document revisions

22 September 2025