Healthcare Support Services

Framework:

Healthcare Support Services

Level:

2/3

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Healthcare Support Services play a vital part in the smooth running of healthcare services.

As a Support worker you will tend to have delegated responsibility for a range of tasks which enables Health Professionals (eg nurses, doctors, allied health professionals) and the wider healthcare team to fulfil their own roles more effectively.

Individuals undertaking this framework may have a wide range of job roles eg porter, housekeeper/housekeeping assistant, catering manager /assistant, medical records supervisor/clerk, estate manager/worker, etc (this list is not exhaustive).

These are rewarding support roles with a direct impact on patient experience. They also offer an ideal entry route to a wide range of careers.

Employers look for health sector apprentices who are:

• Caring

• Conscientious

• Discreet

• Respectful

• Personable

You will also be expected work in a team and carry out  duties meticulously.  

Pathway options and levels

Further information

Duration

Level 2: 15 months  

Level 3: 15 months

Progression routes

Level 2:. Progression routes include employment,  progression from this framework onto further qualifications specific to your work context.

A wide range of qualifications are available for use within the health sector. These may include further apprenticeship frameworks (eg Apprenticeship in Health (healthcare Support Services), other qualifications or work-related education and training to support Continuing Professional Development.

Level 3: Progression routes include employment or progression onto further qualifications specific to your work context.

A wide range of qualifications are available for use within the health sector. These may include further qualifications, a range of higher education qualifications or other work-related education and training to support Continuing Professional Development.

You can progress to become a Health Professional by undertaking a specific qualification, often a 3-year university Degree, which, on completion, would enable you to register as a professional.

Qualifications

Level 2:  Certificate in Healthcare Support Services

Level 3:  Diploma in Healthcare Support Services

What are the entry requirements for this pathway?

All apprenticeship pathways in Wales have entry requirements.
If you are interested in undertaking this pathway – you need to have the following entry level qualification(s);

Level 2

There are no specific qualifications required for entry to this apprenticeship framework. Apprentices should:

• Show enthusiasm for working in the health sector

• Have basic literacy, numeracy and communication skills on which the apprenticeship will build

• Have a suitable level of physical fitness to perform some aspects of the job roles (eg assisting in moving and handling of people)

• Be willing to undergo Disclosure and Barring Service checks

• Be flexible as there may be a requirement to work rotas

Level 2: No formal entry requirements

Level 3

There are no specific qualifications required for entry to this apprenticeship framework. Apprentices should:

• Show enthusiasm for working in the health sector

• Have basic literacy, numeracy and communication skills on which the apprenticeship will build

• Have a suitable level of physical fitness to perform some aspects of the job roles (eg assisting in moving and handling of people)

• Be willing to undergo Disclosure and Barring Service checks

• Be flexible as there may be a requirement to work rotas

Level 3: No formal entry requirements

View full pathway

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