The content of this Pathway has been agreed by Instructus. This is the only Apprenticeship Pathway in the Property Services sector approved for use in Wales that is eligible for Welsh Government funding.
Learning Programme Content
The Learning Programme provision shall comprise of three mandatory elements:
- Qualifications,
- Essential Skills
- On/off the job training
The total minimum credit value required for the Level 3 Pathway Cleaning Supervision is 49 credits.
Entry requirements
Employers are looking to attract applicants from a wide range of backgrounds and experience. There are no minimum requirements and formal qualifications are not necessary.
Applicants may come from a range of entry routes one being the Welsh Baccalaureate Environmental and Land-based studies.
Applicants will be expected to have basic literacy and numeracy skills on which this apprenticeship will build, be willing to work as part of a team and have a keen interest in providing high standards of customer service.
Training providers and employers will use initial assessment to ensure that applicants have a fair opportunity to demonstrate their ability and to tailor programmes to meet individual needs, recognising prior qualifications and experience.
If working as a window cleaner or as a specialist cleaner there will be a need to work at heights and in enclosed spaces.
Apprenticeship pathway learning programme(s)
Level 3: Cleaning Supervision
Level 3: Cleaning Supervision Qualifications
Participants must achieve one of the following combined qualifications below.
| Level 3 Diploma in Cleaning Supervision Skills | |||||
|---|---|---|---|---|---|
| Awarding Body | Qualification No. | Credit Value | Total Qualification Time | Combined / Competence / Knowledge | Qualification Assessment Lanaguage(s) |
| City & Guilds | C00/0982/2 500/9338/1 | 37 | 370 | Combined | English Only |
Please see Annex 1 for the relationship between the competence and knowledge units within the combined qualification.
Essential Skills Wales (ESW)
| Level 3: Cleaning Supervision | Level | Minimum Credit Value |
|---|---|---|
| Communication | 2 | 6 |
| Application of number | 2 | 6 |
Essential Skills Wales qualifications assessment languages are English-Welsh
On/Off the Job training
| Pathway | Minimum On the Job Training Hours | Minimum Off the Job Training Hours |
|---|---|---|
| Level 3: Cleaning Supervision | 179 | 168 |
On/Off the Job Qualification details (Minimum Credit & Hours)
Cleaning Supervision - 49 credits/347 hours
11 Competency credits minimum*
10 Knowledge credits minimum*
12 for Essential Skills Wales Application of Number and Communication
*Remaining 16 credits to be achieved from combined Optional units
On/Off the Job Essential Skills details (Minimum Credit & Hours)
- 6 credits/45 GLH Level 2 Essential Skills Wales Communication
- 6 credits/45 GLH Level 2 Essential Skills Wales Application of Number
Other additional requirements
None
Progression
Level 3: Cleaning Supervision
Progression into this Level 3 Apprenticeship
- Foundation Apprenticeship in Cleaning and Environmental Support Services
- Foundation Apprenticeship in Facilities Services
Progression from this Cleaning Supervision Apprenticeship
- Higher Apprenticeship in Facilities Management
- Higher Apprenticeship in Leadership and Management
- Foundation Degree and Degree Level qualifications in Management
Equality and diversity
It is important that Apprenticeship Pathways are inclusive and can demonstrate an active approach to identifying and removing barriers to entry and progression. Pathways should advance equality of opportunity between persons who share protected characteristics and those persons who do not as identified in the Equality Act 2010.
The Protected characteristics identified in the Equality Act are age, disability, gender re-assignment, race, religion or belief, sex, sexual orientation, pregnancy and maternity. Marriage and civil partnership is also included although only in respect of the requirement to eliminate discrimination in employment.
Training providers and employers MUST also comply with the other duty under the Equality Act 2010 to ensure that applicants are not discriminated against in terms of entry to the industry based upon those nine protected characteristics.
There are various reasons for imbalances in Equality and Diversity some may include,
- part time work tends to attract more women
- cleaning is not seen as an attractive industry and that long term career prospects can be good in the sector
Instructus Skills is taking the following steps to address diversity issues in the workforce:
- Raising awareness in schools about cleaning and local environmental services as a career
- through work with school careers advisors and career fairs
- Women and Work which helps women to achieve their potential
- Use of non-stereotypical images on the careers website and materials
- Case studies for apprentices which reflect more underrepresented groups
Apprenticeships are seen as a vital route to encourage, and facilitate, a greater diversity of individuals into the industry, therefore entry conditions to this pathway are extremely flexible.
The Cleaning and Environmental Support Services pathway is also about encouraging social inclusion, ensuring that more people in the sector achieve a minimum of level 2 qualifications, including literacy and numeracy skills.
Training providers and employers MUST comply with the Equality Act 2010 to ensure that applicants are not discriminated against in terms of entry to and promotion within, the Industry.
Instructus Skills will monitor take up and achievement of all Apprenticeships through its Employer Board meetings and continue to take steps to address any barriers to take up and achievement as part of our Sector Qualifications Strategy.
Employment responsibilities and rights
Employment Responsibilities and Rights (ERR) is no longer compulsory. But it is recommended that all apprentices (especially the 16 years -18 year group) receive a company induction programme.
Responsibilities
It is the responsibility of the Training Provider and Employer to ensure that the requirements of this pathway are delivered in accordance with the Welsh Government/Medr Apprenticeships Guidance.
Further information may be obtained from: Medr
Annex 1 - Level 3: Cleaning Supervision
Relationship between competence and knowledge qualifications
The Level 3 Diploma in Cleaning Supervision Skills provides the underpinning knowledge and competency for this pathway.
The required minimum 10 credits of Knowledge and Competence are covered within the Mandatory units as detailed below:
Mandatory Group A
- Supervise cleaning staff (2 Knowledge, 2 Competence)
- Contribute to the implementation of systems and best practice in cleaning (1 Knowledge,1 Competence)
- Support equality, diversity and individual rights in the workplace (4Knowledge)
- Develop and implement a risk assessment plan in own area of responsibility (2 Knowledge, 4 Competence)
Mandatory Group B
- Monitor and solve customer service problems (1 Knowledge, 5 Competence)
OR
- Give customers a positive impression of yourself and your organisation (1 Knowledge, 4 Competence)
Further Knowledge and Competence aspects will be covered by completing units to the value of 16 credits in Optional Group C.
Apprentices who have already achieved competence and/ or knowledge outcomes before entry to the apprenticeship must select options which will equip them with the new skills and learning.