Accessibility

Using this service

This service is run by Welsh Government We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the service using just a keyboard
  • navigate most of the service using speech recognition software
  • listen to most of the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the service text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

This services’ accessibility

We know some parts of this service aren’t fully accessible:

  • you can’t modify the line height or spacing of text
  • most older PDF documents aren’t fully accessible to screen reader software
  • live video streams don’t have captions
  • you can’t skip to the main content when using a screen reader

What to do if you can’t access parts of this service

If you need information on this service in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 3 - 5 days.
If you can’t view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility issues with this service

We’re always looking to improve the accessibility of this service. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Technical information about this services’ accessibility

[Welsh Government] is committed to making its services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard

Issues with technology

  • It's not possible for users to modify text spacing or line height.

Issues with text

  • No issues with text

Issues with PDFs and other documents

  • Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.
  • Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.
  • The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix [example of non-essential document].
  • Any new PDFs or Word documents we publish will meet accessibility standards.

Issues with images, video and audio

  • We don't plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.Issues with interactive elements and transactions

 

How we tested this service

This website was last tested on 23 September 2020. The test was carried out by S8080.

We ran an automated scan for all WGAG2 AA errors.

We tested:

What we are doing to improve accessibility

This statement was prepared on [05/10/2020]. It was last updated on [05/10/2020].