- Employer:
- Euroclad Group Ltd
- Location:
- Wentloog Corporate Park, Wentloog Road, CF3 2ER, United Kingdom.
- Pay:
- £22000.00
- Hours of work:
- 31-40 hours per week
- Training provider:
- ITEC Digital Training Ltd
- Level:
- Apprenticeship (Level 3)
- Sector:
- Digital Technology
- Pathway:
- Digital Infrastructure Engineer
- Possible start date:
- 16 April 2025
- Closing date:
- 04 April 2025
- Positions available:
- 1
- Vacancy ID:
- 6254
Please do not apply for the position if you have a Degree within Computer Science or a similar discipline as you will not be eligible for the Apprenticeship position.
vacancies@itecdigitaltraining.co.uk
About the apprenticeship
Duties
In this role, you will assist with remote support through phone, email and instant messaging, while also helping with the upgrade and replacement of factory-based systems and desktops. This Apprenticeship will provide valuable experience and development in IT support, with full training and guidance from our team and ITeC Digital Training.
Required skills/experience:
Job Responsibilities:
• Perform initial investigations of reported incidents and escalate to the 2nd or 3rd line teams when required.
• Be the first point of contact for customers with break/fix issues.
• Escalate any P1 Major Incidents to the ServiceDesk Team Leader if identified.
• Document work logs on escalated incidents, outlining any previous investigations carried out.
• Ensure that resolutions for first-time fixes are properly recorded in the incident logs.
• Resolve and complete assigned incidents within Service Level Agreements (SLAs), ensuring adherence to targeted SLA KPIs.
• Keep customers updated on the status of their incidents at agreed intervals.
• Ensure site adherence to and operation of the Compliance Management System responsibilities within ISO 37301 Clause 5 section 5.3.4., the company handbook and Code of Conduct.
o This list is not exhaustive and other duties maybe required that are within the capabilities of the post holder.
Additional information
If successful, you will be invited to an Apprenticeship Awareness Session with ITeC Digital Training as an informal interview.
Requirements
Skills
Essential Qualities of Apprentice
Skills and/or personal qualities required
• A passion for technology and digital.
• Strong communication skills – able to interact with customers at all levels.
• Good time management and the ability to prioritise tasks effectively.
• Flexibility and willingness to travel to other sites as needed.
• Ability to document processes and share knowledge with the team.
• A team player with a proactive attitude and approachability.
• Basic knowledge and experience with Office 365.
• Familiarity with Windows operating systems.
Desirable Personal Qualities of Apprentice
• Experience working alongside others in a team environment.
• Understanding of computer hardware, such as hard drives, RAM and graphics cards.
• Experience with computer troubleshooting and setup.
• Knowledge of Active Directory.
• Familiarity with Microsoft Exchange.
• Printer troubleshooting skills
Qualifications
GCSE (or equivalent) in Maths and English at Grade A*-C / Level 2: Desirable
GCSE (or equivalent) in an IT subject: Desirable
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- ITEC Digital Training Ltd
- Training provider course:
- Apprenticeship Level 3 – Digital Infrastrcuture Engineer Level 3
About the employer
Euroclad Group LtdWentloog Corporate Park
Wentloog Road
Cardiff
Cardiff
CF3 2ER
Disability confident
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
If successful, you will initially be invited to assessment at ITeC Digital Training (via Teams to confirm eligibility) please have available proof of ID and any relevant certificates. You will be sent an application via ITeC Digital Training Smart Assessor Digital Platform and it is a mandatory requirement to attend our Apprenticeship Awareness Session.
How to apply
Email the address below to apply for this vacancy
Please do not apply for the position if you have a Degree within Computer Science or a similar discipline as you will not be eligible for the Apprenticeship position.