- Employer:
- Specsavers Newport
- Location:
- Specsavers Opticians, 2, Austin Friars, NP20 1DQ, United Kingdom.
- Pay:
- Apprenticeship rates
- Hours of work:
- 31-40 hours per week
- Training provider:
- Inspiro Learning
- Level:
- Foundation Apprenticeship (Level 2)
- Sector:
- Retail
- Pathway:
- Customer Services
- Possible start date:
- 06 January 2026
- Closing date:
- 10 December 2025
- Positions available:
- 1
- Vacancy ID:
- 6700
About the apprenticeship
Duties
This is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.
What does the role involve?
Giving customers top-notch advice
Giving customers a warm welcome
Dealing with orders
Dealing with payments
Delivering high quality products and service
Pre-screening, collections and dispensing
Whilst you are employed as Apprentice you will work towards achieving a nationally recognised Apprenticeship - Level 2 or 3 Customer Service. This is delivered in workplace by Inspiro Learning, with regular visits from a regional trainer who will support and encourage you throughout the Apprenticeship.
Additional information
Before applying, please check that you are able to travel to the store location on a daily basis.
Level 2 or 3 Customer Service Framework
Each framework includes a diploma/certificate which shows the practical skills, a technical certificate to confirm the knowledge and understanding and Functional Skills in Maths and English.
You will be assessed throughout the Apprenticeship and complete the qualification based on the competencies within your job role.
You will be assessed by a combination of observations, professional discussion, question and answer sessions and self-study which is required to confirm your knowledge and understanding of the career route you have chosen.
This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment.
Requirements
Skills
We are looking for someone who:
• Has a friendly, positive, hardworking approach to work.
• Is a ‘people person’ who finds it easy to get on everyone and is able to build strong working relationships with the people you work with.
• Is trustworthy and reliable, as you will be an important part of a small team. Your team and customers will depend upon you to do your job to the best of your ability at all times.
• Is organised and can remain calm in busy, high-pressured situations.
• Ensure that all work set by our Apprenticeship provider is completed on time.
Qualifications
None specific
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Inspiro Learning
- Training provider course:
- Framework - Level 3 Customer Service
About the employer
Specsavers NewportSpecsavers Opticians, 2
Austin Friars
Newport
Newport
NP20 1DQ
Disability confident
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
Anticipated Interview Date: 18th December
How to apply
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