- Employer:
- Day's Motor Group
- Location:
- Day's Motorpark, Beaufort Road, Plasmarl, SA6 8HR, United Kingdom.
- Pay:
- Apprenticeship rates
- Hours of work:
- 31-40 hours per week
- Training provider:
- Gower College Swansea
- Level:
- Foundation Apprenticeship (Level 2)
- Sector:
- Retail
- Pathway:
- Customer Services
- Possible start date:
- 02 February 2026
- Closing date:
- 31 January 2026
- Positions available:
- 1
- Vacancy ID:
- 6710
About the apprenticeship
Duties
Reporting to the Service Manager, responsibilities will include: -
• Welcoming customers to the Dealership and ensuring a seamless customer experience throughout their visit.
• The efficient handling of customer service calls and face-to-face enquires, including making customer appointments, pricing information, relaying technical information, and providing updates on vehicle repair completion times.
• Understanding repair requirements and effectively communicating these to customers, enabling them to make informed decisions that best suit their needs.
• Delivering a first-class customer experience to every customer.
• Consistently demonstrating the highest standards of professionalism while embodying the core values of Day’s.
Additional information
We have an excellent opportunity available for a Customer Service Advisor to join our busy front of house team at Plasmarl.
• As a Customer Service Advisor, you will play a vital role in the customer experience journey, acting as the first point of contact for all Service customer enquiries and face to face interactions.
• You will facilitate effective communication between our customers and the workshop staff.
Requirements
Skills
The ideal candidate will possess the following qualities:
• Excellent organisational and communication skills.
• A keen focus on attention to detail.
• A passion for delivering excellent customer service.
• Computer literacy skills.
• The ability to work on own initiative as well as being an effective team player.
Qualifications
Desirable qualifications GCSE
English C or above
ICT C or above
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Gower College Swansea
- Training provider course:
- Customer Service
About the employer
Day's Motor GroupDay's Motorpark, Beaufort Road
Plasmarl
Swansea
Swansea
SA6 8HR
Disability confident
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
Ideally in person, dates to be arranged
How to apply
Email the address below to apply for this vacancy