- Employer:
- Flintshire County Council
- Location:
- Flintshire County Council, Ty Dewi Sant, St. Davids Park, Ewloe, CH5 3FF, United Kingdom.
- Pay:
- £23,556 per year
- Hours of work:
- 31-40 hours per week
- Training provider:
- Coleg Cambria
- Level:
- Foundation Apprenticeship (Level 2)
- Sector:
- Public Services
- Pathway:
- Regulatory Compliance
- Possible start date:
- 15 February 2026
- Closing date:
- 12 January 2026
- Positions available:
- 1
- Vacancy ID:
- 6739
About the apprenticeship
Duties
What the team do:
The Customer Service team helps residents access council services quickly and efficiently. The team is often the first point of contact, handling enquiries by phone, email, online and in person. They also support the council’s complaint-handling process by listening to concerns, recording complaints accurately, providing clear information about next steps and ensuring issues are passed to the appropriate service for investigation.
The team’s role is to provide clear, friendly support and ensure residents get the help they need.
What you will get involved with:
• Meeting and greeting visitors at reception
• Providing helpful information and support to customers
• Handling general telephone enquiries and directing calls appropriately
• Recording and allocating enquiries on internal systems for response
Qualification
Customer Service level 2 and 3
Requirements
Skills
Communication skills
Team working
IT experience
Work experience
Organisational skills
5 GCSE’s Grade C or above (or equivalent) including Welsh or English Language and Maths.
Maximum Level 3 (A-Level) qualification
Welsh language skills desirable
Qualifications
5 GCSE’s Grade C or above (or equivalent) including Welsh or English Language and Maths.
Language
- Welsh Spoken Skills:
- Yes
- Welsh Written Skills:
- Yes
Course details
- Training provider:
- Coleg Cambria
- Training provider course:
- Foundation Level Apprenticeship in Customer Service
About the employer
Flintshire County Council, Ty Dewi Sant
St. Davids Park, Ewloe
Deeside
Flintshire
CH5 3FF
Disability confident
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
First Stage interviews will take place on 20.01.26 And second stage interviews will be held on 29.01.26
How to apply
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