- Employer:
- Dacoll Group
- Location:
- Velindre Hospital, Whitchurch, CF14 2TL, United Kingdom.
- Pay:
- Under 21 - £19,500 (NMW) + company vehicle. 21 and over - £24,570 (RLW) + Company vehicle
- Hours of work:
- 31-40 hours per week
- Training provider:
- Gower College Swansea
- Level:
- Apprenticeship (Level 3)
- Sector:
- Digital Technology
- Pathway:
- Digital Infrastructure Engineer
- Possible start date:
- 02 February 2026
- Closing date:
- 31 January 2026
- Positions available:
- 1
- Vacancy ID:
- 6776
About the apprenticeship
Duties
Support Customers onsite within the hospital environment representing Philips to ensure the delivery of service excellence. Working across multiple sites across Wales as part of an allocated install base
• Supporting the remote team in fault diagnostics
• Capturing System Logs and undertaking first level review
• Gain baseline architectural understanding of the deployed Radiology informatics Solution to ensure clear understanding to aid and assist fault diagnosis
• Work with Hardware vendors to deploy new infrastructure (Clinical Workstations)
• Support Workstation Clinical Quality Assurance activity
• Undertake proactive maintenance of deployed workstations
Provide Eyes and Hands support onsite for the remote L1, L2 and L3 engineering teams
Additional information
Application and product training will be undertaken at Philips European Training Centre in Italy.
Company vehicle
22 holidays plus 8 statutory days
Pension, workplace auto enrolment
Employee benefits platform
Digital Infrastructure Engineer Apprenticeship (Level 3)
After completing the Apprenticeship scheme, suitability would be assessed for full time employment as a Philips Informatic Support Specialist.
Requirements
Skills
Be part of a dedicated team of engineers working within the Radiology Informatics sector across Wales. Delivering a mission critical informatics system to all Health boards and Trust across Wales. As a Service Support Engineer (Apprentice), your role underpins our technical future, you will be assisting Engineers, learning in real life situations and gaining life skills which will develop you towards a future in medical systems.
Strong communication and customer focus
An ability to demonstrate logical thinking and a desire to begin a career in a 'hands on' software engineering role, problem solving
An interest in IT, networking and system connectivity, a good communicator, confident speaker and team player
Fluent in both spoken and written English
Desirable written and spoken Welsh
Qualifications
Education to GCSE standard, minimum of 5 GCSE including Maths, English and Physics Grades A-C or equivalent.
Minimum of 2 A levels, BTEC or equivalent, including Information Technology related study
An interest in pursuing a career in IT, networking and system connectivity
Full, valid driver's licence essential
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Gower College Swansea
- Training provider course:
- Digital Infrastructure Engineer apprenticeship (Level 3)
About the employer
Dacoll GroupVelindre Hospital
Whitchurch
Cardiff
Cardiff
CF14 2TL
Disability confident
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
Initial interview in person followed up by a MSTeams interview
How to apply
Email the address below to apply for this vacancy