- Employer:
- Pisys.net
- Location:
- Riverside House Annex, Plasmarl, SA1 2JA, United Kingdom.
- Pay:
- Apprenticeship rates
- Hours of work:
- 31-40 hours per week
- Training provider:
- Gower College Swansea
- Level:
- Apprenticeship (Level 3)
- Sector:
- Digital Technology
- Pathway:
- Digital Infrastructure Engineer
- Possible start date:
- 02 March 2026
- Closing date:
- 27 January 2026
- Positions available:
- 1
- Vacancy ID:
- 6781
Email your CV to - Joy.son@gcs.ac.uk
About the apprenticeship
Duties
Assisting with the resolution of Incidents and Service Requests in line with SLA commitments, under the guidance of experienced engineers, while delivering a high level of customer service.
Developing the ability to remain calm under pressure and communicate clearly and professionally with stakeholders at all levels, escalating issues appropriately when required.
Taking first-contact phone calls and logging support tickets accurately, maintaining ownership through to resolution with support from senior team members.
Accurately documenting work carried out within the ticketing system to ensure clear handovers and audit trails.
Learning to support and maintain IT infrastructure in line with the associated Technical Development Pathway and Apprenticeship training programme.
Supporting the Help Desk Team Leader and Service Delivery Manager in delivering a positive and consistent client experience.
Assisting with liaison between suppliers and third-party IT providers where required to help resolve support tickets.
Contributing to the upkeep and improvement of internal knowledge management systems by capturing new or updated information.
Participating in an on-call rota on a supervised and gradual basis as skills and confidence develop.
Working collaboratively with team members to learn and contribute to improvements in processes and procedures.
Actively engaging in Apprenticeship training, self-development and professional learning opportunities.
Requirements
Skills
No minimum entry requirements. GCSE grade C or above in an ICT related subject is desirable
Qualifications
No minimum entry requirements. Those who have a degree in this subject area may still be eligible for this level Apprenticeship
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Gower College Swansea
- Training provider course:
- Digital Infrastructure Engineer Level 3 Apprenticeship
About the employer
Pisys.netRiverside House Annex
Plasmarl
Swansea
Swansea
SA1 2JA
Disability confident
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
Ideally in person, dates to be arranged.
How to apply
Email the address below to apply for this vacancy
Email your CV to - Joy.son@gcs.ac.uk