- Employer:
- Concrete Canvas Ltd
- Location:
- Concrete Canvas Headquarters, Cowbridge Road, CF72 8HL, United Kingdom.
- Pay:
- Apprenticeship rates
- Hours of work:
- 31-40 hours per week
- Training provider:
- Catapwlt
- Level:
- Apprenticeship (Level 3)
- Sector:
- Digital Technology
- Pathway:
- Digital Infrastructure Engineer
- Possible start date:
- 09 March 2026
- Closing date:
- 27 February 2026
- Positions available:
- 1
- Vacancy ID:
- 6797
You will be required to work, in person, at Concrete Canvas Ltd in Pontyclun on a full-time basis (with time made for digital delivery of the Apprenticeship programme). Additional Instructions Please do not apply for the position if you have a Degree within Computer Science, or a similar discipline, as you will not be eligible for the Apprenticeship position.
About the apprenticeship
Duties
• Triage of all IT support and resource requests - be the front line for all end user enquiries, solving issues wherever possible
• Helping users with resetting passwords and other account issues
• Onboarding new users in relevant IT systems
• Providing at-desk support for office-based colleagues and remote support for non-office-based staff
• Checking emails for phishing according to end user requests
• Fixing printers and managing consumables
• Managing IT stores and spares stock
• Creating and initiating phishing simulation campaigns and providing user feedback based on the results
• Assisting the IT manager with deploying new hardware and software
• Escalating more complex issues to the IT manager
There may also be the opportunity to be involved with high level IT projects within the organisation, such as:
• Implementing a ticketing system
• Auditing and updating group policies
• Deploying Microsoft 365 technologies
• Maintaining the company’s virtualisation estate
Additional information
Concrete Canvas Ltd (CC) is in an exciting growth phase. With a team of around 80 people, we are expanding rapidly, generating substantial resources and investing heavily to support continued growth. CC has been recognised with numerous awards, including the St David Award for Innovation, Science & Technology, and the King's Award for International Trade.
Attributes:
• Customer-focused – Puts users and clients first when solving problems.
• Good problem-solver – Thinks logically and works through technical issues calmly.
• Attention to detail – Careful with tasks, systems and documentation.
• Well organised – Manages time and tasks efficiently.
• Clear communicator – Explains technical things in a simple, easy-to-understand way.
• Team player – Works well with colleagues and external partners.
• Flexible – Comfortable handling changes and new challenges.
• Self-motivated – Takes initiative and works well independently.
• Tech-savvy – Enjoys learning new systems and keeping up with technology.
• Process-minded – Understands the value of following clear steps and best practices.
• Reliable – Dependable, trustworthy and consistent.
• Professional – Polite, respectful and positive in all situations.
Requirements
Skills
Required skills/experience:
Skills:
• Strong troubleshooting skills across Windows environments, applications and hardware.
• Basic understanding of networking concepts and infrastructure support.
• Excellent communication and documentation skills.
• Ability to manage and prioritise multiple tasks effectively in a fast-paced environment.
• Willingness to learn and contribute to ongoing technical projects and initiatives.
Desirable Qualifications/Experience:
• Proven experience in a technical support or IT systems role.
• Experience working with ticketing systems and managing incidents end-to-end.
• A Level 3 IT related qualification
• Prior involvement in client onboarding
• Experience with Mac and Linux desktop environments
• Experience with Linux and Windows server environments
• Experience with ERP systems, especially SAP Business One
• Personal projects demonstrating IT systems administration competency
Qualifications
GCSE (or equivalent) in Maths and English at Grade A*-C/Level 2 are required
GCSE (or equivalent) in an IT subject is desirable, but not essential
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Catapwlt
- Training provider course:
- Apprenticeship Level 3 – Digital Infrastructure Engineer Level 3
About the employer
Concrete Canvas LtdConcrete Canvas Headquarters
Cowbridge Road
Pontyclun
Vale of Glamorgan
CF72 8HL
Disability confident
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
If successful, you will initially be invited to assessment at Catapwlt (via Teams to confirm eligibility – please have available proof of ID and any relevant certificates. You will be sent an application via Catapwlt Smart Assessor Digital Platform and it is a mandatory requirement to attend our Apprenticeship Awareness Session.
How to apply
Email the address below to apply for this vacancy
You will be required to work, in person, at Concrete Canvas Ltd in Pontyclun on a full-time basis (with time made for digital delivery of the Apprenticeship programme). Additional Instructions Please do not apply for the position if you have a Degree within Computer Science, or a similar discipline, as you will not be eligible for the Apprenticeship position.