- Employer:
- Orbits IT
- Location:
- Unit 5 & 9 Bsc, Hood Road, CF62 5QN, United Kingdom.
- Pay:
- £8.50 per hour
- Hours of work:
- 31-40 hours per week
- Training provider:
- Catapwlt
- Level:
- Apprenticeship (Level 3)
- Sector:
- Digital Technology
- Pathway:
- Digital Infrastructure Engineer
- Possible start date:
- 27 February 2026
- Closing date:
- 09 March 2026
- Positions available:
- 2
- Vacancy ID:
- 6817
Please do not apply for the position if you have a Degree within IT or a similar discipline as you will not be eligible for the apprenticeship position.
About the apprenticeship
Duties
To deliver technical support and resolve routine incidents and service requests in accordance with agreed procedures, service levels and Company policies.
Duties and Responsibilities
Respond to and resolve user incidents and requests via phone, email, chat or portal, meeting agreed SLAs.
Perform triage, diagnosis and standard troubleshooting using the knowledge base and tools provided.
Follow standard operating procedures and contribute to service quality and user satisfaction.
Maintain accurate and complete ticket records, updates and communications.
Escalate matters outside capability, authority, or agreed timeframes.
Contribute to knowledge articles and suggest improvements to processes and user guidance.
Participate in training, shadowing and supervised tasks to build capability.
Required skills/experience:
• Enthusiastic
• Motivated
• Customer Service Skills
• IT Literate
• Any experience working with working on computers (Preferred)
• Any previous IT experience (Preferred)
Additional information
• Annual leave – 28 days including bank holidays.
• Smart Casual Dress – Uniform provided.
• Training opportunities to grow
• Gym membership
• MyStaff Shop Benefit Scheme
• Cycle to work
• Private Medial Insurance
• Employee Owned
Requirements
Skills
• Ability to follow clear instructions
• Computer literate
• Excellent written and verbal communication skills
• Keen eye for detail
Qualifications
Eg GCSE (or equivalent) in Maths and English at Grade A*-C / Level 2 preferred
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Catapwlt
- Training provider course:
- Apprenticeship Level 3 – Digital Infrastructure Engineer
About the employer
Orbits ITUnit 5 & 9 Bsc
Hood Road
Barry
Cardiff
CF62 5QN
Disability confident
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
If successful, you will initially be invited to assessment at Catapwlt (via Teams) to confirm eligibility – please have available proof of ID and any relevant certificates. You will be sent an application via Catapwlt Smart Assessor Digital Platform
How to apply
Email the address below to apply for this vacancy
Please do not apply for the position if you have a Degree within IT or a similar discipline as you will not be eligible for the apprenticeship position.