- Employer:
- Cardiff University Computer Centre
- Location:
- 39-41 Park Place, Park Place, CF24 4AG, United Kingdom.
- Pay:
- £22,994 per year
- Hours of work:
- 31-40 hours per week
- Training provider:
- Apprenticeship Learning Solutions Ltd
- Level:
- Apprenticeship (Level 3)
- Sector:
- Digital Technology
- Pathway:
- IT, Software, Web & Telecoms Professionals
- Possible start date:
- 30 March 2026
- Closing date:
- 27 February 2026
- Positions available:
- 1
- Vacancy ID:
- 6832
About the apprenticeship
Duties
Deal with simple and routine enquires from internal and external customers in a professional manner, following established procedures, referring complex enquires to relevant staff members, ensuring all relevant facts and information needed is recorded and passed on
· Assist in the maintenance of routine records, updating databases as required, supporting the analysis of routine data/information as required
· Work on own initiative on set tasks ensuring standard guidelines and procedures are adhered to, recognising when to refer a problem to others.
· Take an active role in the team and support the team to achieve its objectives
· Ensure that IT workspaces are maintained through cleaning and undertaking routine care of area, machinery and equipment
Requirements
Skills
• Ability to show initiative in solving problems when needed.
• Experience of using and carrying out basic maintenance equipment and machinery.
• Experience of using IT and Microsoft office packages.
• Ability to deal with customers and other employees in a professional manner.
• Ability to work individually or as an effective team member, providing support and encouragement to other team members where necessary.
• Ability to deal promptly, effectively and courteously with requests for information or service.
• Ability to follow instructions and work independently within set procedures/practices.
• Ability to show a well organised approach to work.
• Experience of operating systems e.g. Windows, Linux, MacOS.
• Ability to speak Welsh.
Qualifications
Basic Numeracy and Literacy with a minimum of 5 GCSEs level A*-C, including Maths and English
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Apprenticeship Learning Solutions Ltd
- Training provider course:
- Professional Competence for IT Professionals
About the employer
Cardiff University Computer Centre39-41 Park Place
Park Place
Cardiff
Cardiff
CF24 4AG
Disability confident
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
In person at Cardiff University on 10th March (TBC)
How to apply
Click the button below to apply for this vacancy
Apply now