- Employer:
- Cwm Taf Care & Repair
- Location:
- 38-39 Duffryn Street, Ferndale, CF43 4ER, United Kingdom.
- Pay:
- £20,000 per year
- Hours of work:
- 31-40 hours per week
- Training provider:
- Associated Community Training Ltd
- Level:
- Apprenticeship (Level 3)
- Sector:
- Business and Management
- Pathway:
- Business Administration
- Possible start date:
- 20 April 2026
- Closing date:
- 19 March 2026
- Positions available:
- 1
- Vacancy ID:
- 6858
Please include an up‑to‑date CV along with a cover letter explaining your interest in the role and your reasons for applying.
About the apprenticeship
Duties
Under supervision and with training, the Apprentice will:
1. Provide general administrative support to the agency, including reception duties and responding to enquiries.
2. Assist with maintaining accurate records, both electronically and in paper files, in line with GDPR and data retention policies.
3. Support the updating of databases and spreadsheets to ensure information is recorded accurately and on time.
4. Assist with booking appointments, managing diaries and arranging services for clients.
5. Communicate professionally with clients, contractors and partner organisations by phone, email and in person.
6. Support service delivery projects, such as Practical Services Small Works Schemes
7. Learn and use Microsoft Office systems (SharePoint, Word, Excel, Outlook, Teams).
8. Attend all Apprenticeship training sessions, reviews and assessments as required.
9. Take responsibility for own learning and development, seeking feedback and support when needed.
10. Comply with organisational policies including health and safety, equality and confidentiality.
Additional information
Care & Repair is the older persons champion in Wales and actively works to ensure that all older people have homes that are safe, secure, and appropriate to their needs. Cwm Taf Care & Repair is a not-for-profit organisation that is a wholly owned subsidiary of Cynon Taf Community Housing Group. The agency is funded by Welsh Government, Rhondda Cynon Taf County Borough Council, Merthyr Tydfil County Borough Council and Cwm Taf University Health Board. Our role is to provide a free support and advice service for older and disabled people that assists the client's choice to remain living in their home. A client led, individually tailored package of support will be identified and delivered by an experienced team of Case Officers, Technical Officers and Handypersons with the aim of ensuring clients remain in their own homes with greater independence, warmth, security and safety
Person Specification
All our staff are expected to commit to and exhibit values, attitudes and behaviours that contribute positively to our vision and mission and the values set out in our Organisational Values (see Annex 1).
Apprenticeship Training
The post holder will work towards a Level 3 Business Administration Apprenticeship, including:
On the-job training
Portfolio building
Essential Skills (if required)
Requirements
Skills
It would also be beneficial for the post holder to;
• Have an understanding and practical experience of Equality and Diversity, Agile Working, Culture Change, Change Management and Modern Working practices.
• Ability to speak and write Welsh
• An interest in administration, customer service or office work
Key Capabilities
• A willingness to learn and develop new skills
• Good communication skills
• Ability to work as part of a team
• Reliable, organised and punctual
• Commitment to equality, diversity and customer care
Technical Abilities
• Basic literacy and numeracy skills
• Basic IT skills or willingness to learn
Qualifications
GCSEs (or equivalent) in English and Maths
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Associated Community Training Ltd
- Training provider course:
- Business Administration
About the employer
Cwm Taf Care & Repair38-39 Duffryn Street
Ferndale
RCT
Rhondda Cynon Taf
CF43 4ER
Disability confident
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
Proposed Interview Date Thursday, 19th March 2026
How to apply
Email the address below to apply for this vacancy
Please include an up‑to‑date CV along with a cover letter explaining your interest in the role and your reasons for applying.