- Employer:
- Konsolute
- Location:
- Konsolute , Angelsey, LL67 0AA, United Kingdom.
- Pay:
- National minimum wage
- Hours of work:
- 31-40 hours per week
- Training provider:
- Apprenticeship Learning Solutions Ltd
- Level:
- Apprenticeship (Level 3)
- Sector:
- Digital Technology
- Pathway:
- IT, Software, Web & Telecoms Professionals
- Possible start date:
- 30 March 2026
- Closing date:
- 15 March 2026
- Positions available:
- 1
- Vacancy ID:
- 6865
About the apprenticeship
Duties
• Deliver first-line technical support to clients via phone, email, and chat, ensuring a high standard of customer service.
• Troubleshoot and resolve Windows 11 issues, including system, application and user-related problems.
• Provide support for Microsoft 365 applications such as Teams, Outlook, Word and SharePoint.
• Assist with general IT tasks including hardware setup, software installation and network connectivity.
• Log, manage and resolve support tickets efficiently, escalating complex issues in line with internal processes.
• Communicate solutions clearly, document fixes and share knowledge to continuously improve service delivery.
Additional information
What We Offer
At Konsolute, we believe in creating an environment where our employees can thrive, both personally and professionally. As part of our team, you will enjoy:
• Commitment to your development, offering ongoing training, certifications and pathways to advance your career within the company.
• The opportunity to work on impactful cloud transformation projects for leading global clients, utilising the latest technologies in a forward-thinking environment.
• Join a passionate, supportive team where your ideas and expertise are valued, and innovation is at the core of what we do.
• As a Microsoft Partner, you'll work alongside cloud experts and have access to exclusive resources and opportunities within the Microsoft ecosystem.
Requirements
Skills
• A keen interest in IT and technology, with a strong desire to learn and develop technical skills.
• Experience in customer service is advantageous, though not required.
• Familiarity with Microsoft 365 products, such as Word, Teams, Outlook, and OneDrive.
• Strong problem-solving skills and the ability to think logically under pressure.
• Excellent communication skills and the ability to explain technical information in a clear and accessible manner.
Qualifications
Requirements
• British Passport holder.
• Security clearance process required (provided by us)
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Apprenticeship Learning Solutions Ltd
- Training provider course:
- Level 3 Professional Competence for IT Professionals
About the employer
KonsoluteKonsolute
Angelsey
Angelsey
Isle of Anglesey
LL67 0AA
Disability confident
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
Teams Interview per candidate (Camera’s on) – There will be 1st and 2nd Stage interview.
How to apply
Email the address below to apply for this vacancy