- Employer:
- Torfaen County Borough Council
- Location:
- Civic Centre, Glantorvaen Road, NP4 6YB, United Kingdom.
- Pay:
- Apprenticeship rates
- Hours of work:
- 31-40 hours per week
- Training provider:
- Associated Community Training Ltd
- Level:
- Apprenticeship (Level 3)
- Sector:
- Education and Information Services
- Pathway:
- Information Advice and Guidance
- Possible start date:
- 01 September 2026
- Closing date:
- 17 July 2026
- Positions available:
- 1
- Vacancy ID:
- 7048
About the apprenticeship
Duties
What you’ll do:
• Support engagement and enrolment of participants onto employability programmes
• Assist with initial assessments, documentation and providing advice and guidance
• Deliver excellent customer care to individuals accessing support
• Update and maintain records on internal systems and CRM databases
• Respond to enquiries via phone, email and social media
• Support the coordination of services and referrals with partner organisations
• Assist with monitoring participant progress and ensuring compliance with programme requirements
What we’re looking for:
• A passion for supporting people into employment and improving lives
• Strong communication and interpersonal skills
• Good ICT skills (e.g. Outlook, Word, Excel)
• A positive, reliable and professional approach
• Ability to work independently and as part of a team
• Enthusiasm to learn and develop within a supportive environment
What you’ll gain:
• A recognised qualification in employability or business support
• Practical experience working in a supportive, community-focused service
• Valuable skills in customer service, administration and partnership working
Requirements
Skills
• Passionate and enthusiastic about supporting people into sustainable and meaningful work.
• Ability to work with minimal supervision and to use initiative.
• Courtesy, honest and reliability.
• Determination to succeed in difficult and demanding situations.
• Commitment to delivery of high-quality services through a flexible, adaptable approach.
• Good timekeeping qualities.
• Commitment to safe working practices.
• Commitment to following GDPR regulations.
• To have the ability to recognise priorities.
• To be committed to the Council’s policies and practices in relation to Equal Opportunities.
• The ability to be courteous, well spoken and polite when meeting and engaging with local residents.
• Energetic, enthusiastic and adaptable, with the ability to work as part of fast-paced team.
Qualifications
1.1 Demonstrates motivation to support people into employment.
1.2 There is a requirement to undertake a relevant qualification as part of the apprenticeship role
1.3 Awareness of the challenges faced by individuals seeking work or employment support
1.4 Basic understanding of equality, diversity and inclusion and its importance in working with communities
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Associated Community Training Ltd
- Training provider course:
- Level 2 / Level 3 Advice and Guidance
About the employer
Civic Centre, Glantorvaen Road, NP4 6YB, United Kingdom
Disability confident
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
Face-to-face interview if successfully shortlisted. Reasonable adjustments can be arranged if needed.
How to apply
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