- Employer:
- Betsi Cadwaladr University Health Board
- Location:
- Carlton Court , St Asaph Business Park, LL17 0JG, United Kingdom.
- Pay:
- Apprenticeship rates
- Hours of work:
- 31-40 hours per week
- Training provider:
- Grŵp Llandrillo Menai
- Level:
- Foundation Apprenticeship (Level 2)
- Sector:
- Business and Management
- Pathway:
- Business Administration
- Possible start date:
- 01 September 2026
- Closing date:
- 06 July 2026
- Positions available:
- 1
- Vacancy ID:
- 7084
About the apprenticeship
Duties
Team Working:
• Promote and build positive relationships within the Administration Team, Local Further Education Partners and all BCU employees.
OLM – Oracle Learning Management System:
• Take course bookings and enter accurately onto the Oracle Learning Management System ensuring accuracy of data. Liaise with managers and employees to notify of acceptance or refusal of a course place.
• Provide clerical support to data input attendance information into the OLM system, ensuring data quality.
Communication – Customer Service Skills:
• Use excellent professional customer service skills to communicate with employees who contact the course booking service. You will be the first point of contact, act with a professional friendly manner to ensure that the customer receives an effective and efficient service.
• Answer all telephone calls into the department in a professional and courteous manner. Where appropriate, use knowledge and skills to answer and deal with calls at inbound.
Requirements
Skills
Essential
• Ability to communicate professionally and effectively with all levels of staff both verbally and in writing
• Pro-active can-do approach
• Flexible and adaptable to changing service demands
Desirable
Experience in the use of Microsoft Office applications
Welsh Language Skills are desirable in understanding, speaking, reading and writing in Welsh
Qualifications
Essential
• Good standard of general education/GSCE
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Grŵp Llandrillo Menai
- Training provider course:
- Business Administration
About the employer
Carlton Court , St Asaph Business Park, LL17 0JG, United Kingdom
Disability confident
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
To be confirmed
How to apply
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