- Employer:
- Mon Motors Group
- Location:
- Mon Motors, Newhouse Farm Ind Estate, NP16 6UD, United Kingdom.
- Pay:
- Apprenticeship rates
- Hours of work:
- 31-40 hours per week
- Training provider:
- Gower College Swansea
- Level:
- Apprenticeship (Level 3)
- Sector:
- Digital Technology
- Pathway:
- Digital Skills for Business
- Possible start date:
- 05 October 2026
- Closing date:
- 30 September 2026
- Positions available:
- 1
- Vacancy ID:
- 7221
Email your CV to the email address. Please subject the email with the vacancy title.
About the apprenticeship
Duties
• Provide first‑line technical support to all staff across the business, responding to incoming tickets, calls, emails, ensuring issues are logged, prioritised and resolved promptly to maintain smooth operational continuity.
• Troubleshoot and resolve common IT faults including user account issues, device connectivity, software errors and basic network or hardware incidents, escalating to 2nd Line teams when required.
• Perform routine system checks and maintenance tasks such as monitoring dashboards, updating security tools, and ensuring devices remain secure, functional and aligned with IT policies.
• Support onboarding and offboarding processes by preparing user accounts, configuring laptops and mobile devices, deploying applications, and ensuring staff have the correct access and equipment.
• Maintain accurate documentation and asset records, updating ticket notes, device inventories, knowledge articles, and procedural guides to support consistent service delivery and continuous improvement.
• Deliver excellent customer service by communicating clearly with users, providing guidance on best practices, and ensuring all interactions reflect the professionalism and reliability of the IT department.
Requirements
Skills
• Demonstrates a calm, patient and customer focused approach when supporting colleagues.
• Communicates clearly and confidently, able to explain technical issues in simple, user friendly terms to staff with varying levels of digital understanding.
• Shows strong organisational skills, managing multiple tasks effectively while maintaining accuracy and attention to detail.
• Displays a proactive mindset, taking ownership of issues, anticipating potential problems and following tasks through to full resolution.
• Works collaboratively with the wider IT team and other departments, remaining approachable, supportive and committed to shared goals.
• Adapts quickly to new technologies, processes and challenges, showing curiosity, enthusiasm, and a willingness to learn and develop.
• Approaches problem solving logically and creatively, remaining resilient when faced with unfamiliar or complex issues.
• Provides excellent customer service, consistently representing the IT department with a helpful, friendly and service oriented manner.
Qualifications
GCSE grade C or above in Maths, English, Science and IT.
Candidate must possess a Full UK Driving Licence.
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Gower College Swansea
- Training provider course:
- Digital Skills for Business (TBC)
About the employer
Mon Motors GroupMon Motors, Newhouse Farm Ind Estate, NP16 6UD, United Kingdom
Disability confident
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
Ideally in person, dates to be arranged.
How to apply
Email the address below to apply for this vacancy
Email your CV to the email address. Please subject the email with the vacancy title.