- Employer:
- Quantum Advisory
- Location:
- Cypress House, Pascal Place, CF64 2TQ, United Kingdom.
- Pay:
- Starting pay is £25,000 per annum
- Hours of work:
- 31-40 hours per week
- Training provider:
- Cardiff and Vale College
- Level:
- Foundation Apprenticeship (Level 2)
- Sector:
- Digital Technology
- Pathway:
- IT, Software, Web & Telecoms Professionals
- Possible start date:
- 15 January 2026
- Closing date:
- 24 December 2025
- Positions available:
- 1
- Vacancy ID:
- 6720
Send your CV to recruitment@qallp.co.uk
About the apprenticeship
Duties
• Responding promptly to user and internal IT team enquiries, resolving a wide range of technical problems.
• Providing day-to-day maintenance of IT servers and associated software.
• Creating and maintaining accurate documentation for supported systems and software, ensuring accessibility for all IT team members.
• Managing IT issues in line with established standards and procedures.
• Overseeing the firm’s IT assets, including inventory management, labelling and secure disposal.
• Diagnosing and resolving issues across the firm’s IT infrastructure, including printers, telephone systems, PCs and servers.
• Supporting project-based work from planning and design through to implementation, support and evaluation.
• Monitoring and maintaining the firm’s backup solutions, ensuring reliability and swift issue resolution.
Additional information
We are looking for the successful candidate to start working in this role in January 2026. They will then be able to join the Apprenticeship scheme in September 2026 ( This is when the successful candidate will enrol for the course in college).
Requirements
Skills
• Have a real interest and passion for IT.
• Strong troubleshooting and diagnostic skills.
• Familiarity with server maintenance and backup solutions.
• Excellent communication and documentation skills.
• Ability to manage multiple tasks and prioritise effectively.
• A proactive approach to problem-solving and continuous improvement.
Qualifications
GCSE English and Maths, A-C
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Cardiff and Vale College
- Training provider course:
- IT Support Engineer
About the employer
Cypress House
Pascal Place
Cardiff
Cardiff
CF64 2TQ
Disability confident
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
Initial interview will be via Teams to be held at end of December
How to apply
Email the address below to apply for this vacancy
Send your CV to recruitment@qallp.co.uk