- Employer:
- Bellway
- Location:
- Bellway Homes, Building 1, The Eastern Business Park, Wern Fawr Lane, Old St. Mellons, CF3 5EA, United Kingdom.
- Pay:
- £20,000 per year
- Hours of work:
- 31-40 hours per week
- Training provider:
- SMART Training
- Level:
- Apprenticeship (Level 3)
- Sector:
- Retail
- Pathway:
- Customer Services
- Possible start date:
- 03 September 2026
- Closing date:
- 13 March 2026
- Positions available:
- 1
- Vacancy ID:
- 6872
About the apprenticeship
Duties
You’ll work in our Customer Care team and learn to:
• Respond to customer inquiries via phone, email, and on occasion, in-person meetings in a timely and professional manner
• Coordinate with construction teams and our third-party business partners to ensure any work in our customers’ homes is completed efficiently and professionally
• Maintain accurate records of customer interactions and issues in Bellway’s Customer Relationship Management system
• Actively encourage and gather customer feedback to identify areas for improvement
• Liaise with colleagues across the business to find solutions to any obstacles and keep customers informed throughout the process
• Continuously seek opportunities to improve the customer experience and satisfaction.
Requirements
Skills
What We’re Looking For
• GCSE Maths and English at Grade 4/C, or above
• Willingness to travel and stay away from home occasionally
• Flexible and eager to learn
• Applicants must have the legal right to work in the UK, as this role is not eligible for visa sponsorship. You will therefore be asked to complete an eligibility check during the recruitment process.
Behaviours we value:
At Bellway, we have identified five competencies that we believe are essential to effective performance in our Company. These are:
• Great Communication
• Effective Collaboration
• Always Listening
• Taking Ownership
• Flexibility
Throughout the recruitment process, you will be assessed on how well you demonstrate these competencies.
Qualifications
GCSE Maths and English at Grade 4/C, or above
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- SMART Training
- Training provider course:
- Level 3 Customer Service Specialist
About the employer
Bellway Homes, Building 1, The Eastern Business Park
Wern Fawr Lane, Old St. Mellons
Cardiff
Cardiff
CF3 5EA
Disability confident
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
How to Apply 1. Online Application – Complete the application form online to submit your details. This will then be screened against our five core competencies. 2. Careers Conversation – a short chat about your suitability 3. Final Interview – face-to-face with the hiring manager, either at a divisional office or on site
How to apply
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