- Employer:
- Torfaen County Borough Council
- Location:
- Civic Centre, Glantorvaen Road, NP4 6YB, United Kingdom.
- Pay:
- National minimum wage
- Hours of work:
- 31-40 hours per week
- Training provider:
- Associated Community Training Ltd
- Level:
- Foundation Apprenticeship (Level 2)
- Sector:
- Business and Management
- Pathway:
- Business Administration
- Possible start date:
- 01 September 2026
- Closing date:
- 17 July 2026
- Positions available:
- 1
- Vacancy ID:
- 7044
About the apprenticeship
Duties
Are you passionate about helping people and keen to start a career in customer service? We’re looking for a friendly and motivated Apprentice Customer Support Adviser to join our team.
In this role, you’ll be the first point of contact for customers and visitors, providing frontline support across our Customer Care Centres and main switchboard. You’ll help customers with enquiries, process payments, and ensure everyone receives a positive, professional service.
What you’ll do:
Welcome customers and visitors, providing information and guidance
Handle face-to-face and telephone enquiries, including operating the main switchboard
Support customers to log enquiries and access services
Process payments in line with financial procedures
Book appointments and signpost customers to the right services
Help maintain a clean, organised and welcoming reception area
What we’re looking for:
A positive, approachable attitude and excellent communication skills
Willingness to learn and develop new skills
Good attention to detail, especially when handling payments
Ability to work flexibly across different locations
This is a fantastic opportunity to gain valuable experience, develop customer service skills, and build a career in a supportive environment.
Requirements
Skills
2.1 Experience of delivering customer service in person
2.2 Experience of dealing with customers over the telephone
2.3 Experience of handling money or payments Skills and
3.1 Good IT skills with experience of using Microsoft word and Excel
3.2 Ability to learn new systems e.g. databases.
3.3 Ability to listen carefully and understand customer needs
3.4 The ability to react positively and flexibly to a variation of tasks
3.5 Welsh language skills
4.1 Enthusiastic, Friendly and approachable
4.2 Polite and respectful to customers even in challenging situations
4.3 Be able to work within a team environment
Qualifications
1.1 Good general standard of education including numeracy skills
1.2 There is a requirement to undertake a relevant qualification as part of the apprenticeship role
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Associated Community Training Ltd
- Training provider course:
- Level 2 / Level 3 Customer Service
About the employer
Civic Centre, Glantorvaen Road, NP4 6YB, United Kingdom
Disability confident
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
Face-to-face interview if successfully shortlisted. Reasonable adjustments can be arranged if needed.
How to apply
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