- Employer:
-
Llangoed Hall Hotel
- Location:
- Llangoed Hall, Llyswen, Brecon, Powys, Wales LD3 0YP, LD3 0YP, United Kingdom.
- Pay:
- National minimum wage
- Hours of work:
-
31-40 hours per week
- Training provider:
-
Cambrian Training Company Ltd
- Level:
- Foundation Apprenticeship (Level 2)
- Possible start date:
- 30 June 2024
- Closing date:
- 31 May 2024
- Positions available:
-
1
- Vacancy ID:
- 5382
About the apprenticeship
Duties
Daily duties:
Welcome visitors and guests, in person or on the telephone; answering or referring inquiries
To manage effective room allocations
To ensure all monies are handled correctly and taking necessary steps to safeguard all company money, goods and assets.
Ensure all documentation and transactions are recorded accurately following departmental guidelines.
Checking all files/correspondence ensuring that room rates are correct prior to guests’ arrival, communicating with the Sales Team to resolve queries.
To ensure that all room accounts are billed correctly and any outstanding amounts to be invoiced and monitored.
To make sure that all jobs and tasks contained in the daily job sheet are completed adequately and efficiently before your shift is finished.
Read and understand the daily business sheet, informing the relevant departments of any changes.
Ensure the areas you are responsible for are adequately stocked and appropriately available to meet customers’ and colleagues’ needs and requirements.
Ensure the areas of responsibility are kept presentable and tidy.
To be polite, helpful and maintain a positive attitude of communication to Guests, Residents, Members and Colleagues at all times.
To attend any departmental and training meetings as required.
To be dressed in a smart and professional manner.
To comply with all health and safety legislation.
Additional information
An exciting opportunity to join Llangoed Hall working in Front of House Reception. You will be the first point of contact for customer facing operations within the Hotel, assisting, and greeting our guests. Llangoed Hall is a beautiful historic country house set in secluded grounds in the Wye Valley, in the heart of the Welsh countryside. A wonderful place to work!
Requirements
Skills
Good communication skills (written and oral)
Good IT skills
Well-presented and polite
Able to work as part of a team and be able to communicate with colleagues at all levels
Able to work under pressure and use initiative
To present a positive image of Llangoed Hall
Positive can-do attitude
Adaptable and flexible in approach
Qualifications
Good standard of general education.
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
-
Cambrian Training Company Ltd
- Training provider course:
-
Level 2 Apprenticeship in Hospitality Services
About the employer
Llangoed Hall HotelLlangoed Hall
Llyswen, Brecon, Powys, Wales LD3 0YP
Llyswen
Powys
LD3 0YP
Disability confident
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
Please apply by email. Following application you will be invited to a face to face interview
How to apply
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