- Employer:
-
Climar Industries Ltd
- Location:
- Units 7 & 8 , Queensway Meadows Ind. Estate , NP19 4SP, United Kingdom.
- Pay:
- £13,312 per year
- Hours of work:
-
31-40 hours per week
- Training provider:
-
ITEC Training Solutions Ltd
- Level:
- Apprenticeship (Level 3)
- Possible start date:
- 01 April 2025
- Closing date:
- 31 December 2025
- Positions available:
-
2
- Vacancy ID:
- 5274
About the apprenticeship
Duties
• To answer incoming customer calls and provide appropriate telephone response service.
• Register new customers updating existing entries on Pulse (company customer relationship data base).
• Print appropriate customer letters: collate, frank and post company brochure packs in support of new sales.
• Communicate effectively with colleagues: including passing on messages in a timely manner, to internal and external customers/contacts, as appropriate.
• Review and manage company mailbox and action e-mail requests accordingly.
• Review, update and input internal software system dashboards i.e. Pulse (customer enquiries/orders) and Encore (stock/accounts).
Additional information
You will join the logistics and planning team to provide key services to the business. You will assist and support colleagues and staff with administration tasks to include filing, answering telephone calls, updates and maintenance of customer relations databases and other ad-hoc tasks as required to deliver a quality communication, problem solving and admin service for our customers, suppliers, logistics, territory managers and franchisees alike.
Requirements
Skills
• Confident telephone manner and ability to communicate effectively with customers and colleagues alike.
• Microsoft Office Suite skills and awareness.
• Experience of using databases; training will be provided on Pulse and Encore system etc.
• Ability to prioritise and mange own workload.
• Accuracy and attention to detail.
• Flexibility.
• Team-worker
• Problem solving: customer queries, IT issues.
Qualifications
Good level of numeracy and literacy skills (ideally minimum GCSE or equivalent)
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
-
ITEC Training Solutions Ltd
- Training provider course:
-
Level 3 Apprenticeship: Business Admin
About the employer
Climar Industries LtdUnits 7 & 8
Queensway Meadows Ind. Estate
Gwent
Newport
NP19 4SP
Disability confident
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
To be confirmed
How to apply
Email the address below to apply for this vacancy