- Employer:
- BUUK Infrastructure
- Location:
- Driscoll 2, Ellen Street, CF10 4BP, United Kingdom.
- Pay:
- £24,605 per year
- Hours of work:
- 31-40 hours per week
- Training provider:
- Associated Community Training Ltd
- Level:
- Foundation Apprenticeship (Level 2)
- Sector:
- Construction and Building Services
- Pathway:
- Construction Management
- Closing date:
- 01 April 2025
- Positions available:
- 2
- Vacancy ID:
- 6231
About the apprenticeship
Duties
The apprenticeship will offer development and understanding of the Energy and Utility industries,
including specific work undertaken by the Retail department and how this work fits in with the rest of
BUUK. In doing so, it will allow for core business acumen and skills to be developed. Training will be
provided at the start of each cycle and throughout the internship to ensure expectations are clear and
continual personal development can be achieved. There will be provision of support and guidance
throughout the apprenticeship.
• Support for Service Requests: Assist with arranging engineer appointments and processing
service requests.
• System Checks: Perform automated system checks to help streamline customer orders.
• Customer Updates: Contact customers with updates at key stages of their service journey,
maintaining accurate records.
• Administrative Support: Order and despatch equipment to customers, ensuring timely updates to
relevant teams.
• Data Management: Maintain and update customer records with accuracy and attention to detail.
• Collaboration: Work closely with multiple departments and stakeholders to ensure tasks are
completed efficiently.
• Monitoring and Reporting: Support the team by identifying areas for improvement in processes
and tools, sharing feedback with management.
• Any other duties as required by the manager
Additional information
We require all our Customer Service Team Members to have their criminal
records checked through the Disclosure and Barring Service (DBS). This is due to the nature of the role
handling and processing sensitive customer data. This is in accordance with the BUUK Recruitment of ExOffenders Policy.
Requirements
Skills
Completion of or currently working towards completion of Post-16 Education, No experience required, however, an unblemished track record of demonstrating enthusiasm and desire to gain experience and key business skills. A good communicator. Eagerness to learn and desire to learn new things. Able to work well as part of a wider team, as evidenced by current educational or work experience undertaken. Proficient in using E-Mail and Microsoft Office applications
5 GCSE’s, including Maths and English at Level 4 or above.
Recognition of the need for consistently high-quality customer service for both internal and external customers.
Consideration and of how to perform under pressure and against tight timescales when required. Evidence of how efficient and accurate data entry will be managed. Demonstrable evidence of good organisational skills.
Qualifications
Desirable 5 GCSE’s, including Maths and English at Level 4 or above
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Associated Community Training Ltd
- Training provider course:
- Customer Service 2 & 3
About the employer
BUUK InfrastructureDriscoll 2
Ellen Street
Cardiff
Cardiff
CF10 4BP
Disability confident
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
To be arranged by the employer
How to apply
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