- Employer:
- Zero Fintech Ltd
- Location:
- 5th Floor 1 Capital Quarter, Tyndall Street, CF10 4BZ, United Kingdom.
- Pay:
- Apprenticeship rates
- Hours of work:
- 31-40 hours per week
- Training provider:
- Cardiff and Vale College
- Level:
- Foundation Apprenticeship (Level 2)
- Sector:
- Business and Management
- Pathway:
- Customer Services
- Possible start date:
- 15 December 2024
- Closing date:
- 01 December 2024
- Positions available:
- 1
- Vacancy ID:
- 6091
Email CV to Lucyb@zero.co.uk
About the apprenticeship
Duties
Can you help us save the planet?
At Zero we are on a mission to help people reduce the environmental impact of their mon-ey. We are building a bank that empowers climate-conscious individuals, and as we enter this exciting new chapter, we’re looking for exceptional Customer Experience Associates to join our team.
As one of the founding members of our customer support team, you will have the unique opportunity to shape the future of our processes, growing alongside us as Zero expands. To-gether, we’ll redefine what it means to support customers while helping the planet thrive.
In this role, you’ll be:
• Collaborating on the design of seamless customer processes that ensure every Zero customer has a remarkable experience, You’ll provide valuable feedback to continu-ally evolve and enhance our service.
• Delivering outstanding customer support over the phone and email, resolving que-ries with warmth, professionalism, and efficiency.
• Supporting our customers in becoming educated about Zero’s innovative products and services, empowering them to make eco-conscious financial choices.
What we’re looking for:
• A confident communicator with excellent verbal and written communication skills and a great telephone manner.
• Someone who takes ownership, solving problems with a proactive, can-do attitude.
• Impeccable attention to detail and the ability to juggle multiple systems to resolve customer queries.
• A passion for improving processes and driving positive change.
Additional information
Why Zero? We offer:
• 25 days annual leave (plus an extra day off for your birthday!)
• Volunteering leave, FOR Cardiff membership, and regular social events
• A hybrid work environment, with at least three days in our vibrant Cardiff Head Of-fice and the flexibility to work from home with the right setup.
Additional Info: Our core hours are Monday to Friday 9am-5.30pm. We operate a hybrid working environment, with a minimum of 3 days in our Cardiff Head Office. To work from home, you’ll need a quiet workspace with a desk and chair. We’ll provide the tech!
To apply, you must have the right to work in the UK, sponsorship is not available for this role.
All roles at Zero are subject to pre-employment checks, including adverse credit and DBS checks.
Requirements
Skills
• A confident communicator with excellent verbal and written communication skills and a great telephone manner.
• Someone who takes ownership, solving problems with a proactive, can-do attitude.
• Impeccable attention to detail and the ability to juggle multiple systems to resolve customer queries.
• A passion for improving processes and driving positive change.
Qualifications
No specific qualifications
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Cardiff and Vale College
- Training provider course:
- Customer Experience
About the employer
Zero Fintech Ltd5th Floor 1 Capital Quarter
Tyndall Street
Cardiff
Cardiff
CF10 4BZ
Disability confident
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
First interviews will be short 30 minute interviews held over Teams with a final interview either over Teams or in person at our office.
How to apply
Email the address below to apply for this vacancy
Email CV to Lucyb@zero.co.uk