- Employer:
- Sky
- Location:
- 4 Capital Quarter, Tyndall Street, CF10 4BZ, United Kingdom.
- Pay:
- £26,428 per annum
- Hours of work:
- 31-40 hours per week
- Training provider:
- Educ8
- Level:
- Foundation Apprenticeship (Level 2)
- Sector:
- Business and Management
- Pathway:
- Contact Centre Operations
- Possible start date:
- 07 September 2026
- Closing date:
- 13 April 2026
- Positions available:
- 1
- Vacancy ID:
- 6902
About the apprenticeship
Duties
As an Apprentice with us you’ll be fully supported to achieve a nationally recognised Customer Service qualification by the end of your 12 months at Sky. In your first four weeks, you’ll be fully supported by a learning specialist in our Start@Sky programme – learning all about our how we deliver outstanding customer service, making you an expert in this field. We’ll also assign you a buddy and assessor to guide you through your day-to-day tasks.
Listening attentively to customers: understanding their needs, showing empathy and inspiring trust
Keeping the customer at the heart of all that we do
Keeping up to date with all Sky products and campaigns so that you can effectively support our customers and promote new and existing products
Delivering the best service in the country in every interaction
Working towards targets across several business measures.
Additional information
Identify the ultimate package. Sell Sky products. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on having great conversations and delivering the best service for our customers.
Working in our Contact Centre you’ll be part of one of our Customer Sales Teams who work hard to deliver the best service in the country to new and existing customers. We have three main Sales teams in which this role may sit: Loyalty Stay, Loyalty Change or Welcome:
Loyalty Stay – You will find yourself taking inbound calls and you will be looking to understand a customer’s needs in order to maintain their relationship with Sky. We’ll help you develop all the skills, knowledge and confidence you need to help our customers get great value from Sky.
Loyalty Change - You will find yourself Taking inbound calls, you’ll understand what each customer wants and use your judgment to respond in the right way to ensure they have the best package for their needs. We’ll help you develop all the skills, knowledge and confidence you need to help our customers get great value from their existing products, or by introducing them to new ones.
Welcome – You’ll give new customers the warmest welcome to Sky. Taking inbound calls you’ll understand what each customer wants and use your judgment to respond in the right way to ensure they choose Sky. We’ll help you develop all the skills, knowledge and confidence you need to give our customers extraordinary service ensuring our customers have the best package for their needs.
Requirements
Skills
You’ll have a passion to sell
Thrive in a target driven environment
A confident communicator and team player
A resilient attitude
Enthusiastic about all things Sky
Passionate about providing our customers with the best service in the country
A desire to understand new technology, and be in touch with the latest technology trends
Flexible: your typical shift pattern will vary, and you’ll need to be available to work evenings and weekends.
Right to Work: You will have valid right to work in the UK by the programme start date (7th September 2026) and will remain valid for the full duration of the Apprenticeship (12 months) without requiring renewal or expiring during this time. Please note that Sky does not offer sponsorship for this programme.
Note: Sky does not provide relocation expenses for this role.
Qualifications
You’ll need a minimum of 2 GCSEs or equivalent.
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Educ8
- Training provider course:
- Customer Service Level 2
About the employer
Sky4 Capital Quarter
Tyndall Street
Cardiff
Cardiff
CF10 4BZ
Disability confident
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
The successful candidate will be notified of interview as appropriate.
How to apply
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