- Employer:
- Direct GRP Solutions
- Location:
- Direct G R P Solutions Ltd, Pontardawe Road, Pontardawe, SA8 4SX, United Kingdom.
- Pay:
- National minimum wage
- Hours of work:
- 31-40 hours per week
- Training provider:
- Gower College Swansea
- Level:
- Foundation Apprenticeship (Level 2)
- Sector:
- Retail
- Pathway:
- Customer Services
- Possible start date:
- 18 May 2026
- Closing date:
- 08 May 2026
- Positions available:
- 1
- Vacancy ID:
- 6972
Email your CV to - leeanna@directgrp.co.uk
About the apprenticeship
Duties
Support the sales team with processing customer orders and maintaining accurate records.
Communicate with customers to handle enquiries, provide updates, and ensure high levels of service.
Assist with coordinating deliveries and liaising with logistics to ensure timely dispatch.
Learn and use internal systems (e.g. CRM) to manage customer and order information.
Support the team in meeting sales targets and business objectives.
Develop knowledge of products, processes, and company procedures while working towards professional qualifications.
Additional information
You will be working within a busy and supportive sales office as part of a team of 4, gaining hands-on experience in a fast-paced environment.
This role offers excellent opportunities for personal and professional development, including on-the-job training and career progression within the business.
You will gain exposure to all aspects of sales, customer service, and logistics coordination.
The company is a well-established and diverse organisation, recognised as a leading UK manufacturer within the GRP industry.
You will be supported by experienced team members and managers to develop your skills and confidence.
This is an excellent opportunity to build a long-term career within a growing and innovative business.
Requirements
Skills
Positive attitude and willingness to learn
Good communication and interpersonal skills
Reliable, punctual, and professional
Strong attention to detail
Ability to work as part of a team
Good organisational and time management skills
Confidence when speaking with customers
Problem-solving mindset and proactive approach
Ability to follow instructions and take feedback
Basic IT confidence and willingness to develop system skills
Qualifications
GCSE Maths and English (Grade 4/C or above) desirable
Basic IT skills.
Willingness to learn and complete an apprenticeship qualification.
Candidates without these qualifications may still be considered and supported to achieve them as part of the apprenticeship.
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Gower College Swansea
- Training provider course:
- Customer Service
About the employer
Direct GRP Solutions LtdDirect G R P Solutions Ltd, Pontardawe Road, Pontardawe, SA8 4SX, United Kingdom
Disability confident
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
Ideally in person, dates to be arranged.
How to apply
Email the address below to apply for this vacancy
Email your CV to - leeanna@directgrp.co.uk