Customer Support Advisor

Employer:

Agored Cymru

Location:

3 Purbeck House, Lambourne Crescent ,, Llanishen,, CF14 5GJ, United Kingdom.

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Pay:

£10 per hour

Hours of work:

31-40 hours per week

Training provider:

Educ8

Level:

Apprenticeship (Level 3)

Sector:

Education and Information Services

Pathway:

Learning and Development

Possible start date:

08 June 2026

Closing date:

31 May 2026

Positions available:

1

Vacancy ID:

7000

apprenticeshipvacancy@educ8training.co.uk

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About the apprenticeship

Duties

Provide advice, guidance and support to current and prospective customers:
Via telephone, email and in person;
Monitoring and actioning incoming requests for information via internal platforms;
Liaising with colleagues to ensure customer queries are addressed and resolved in a timely manner.

Undertaking administrative duties in relation to:
Learner registration;
Claiming and awarding;
Certification

Provide support with additional administrative tasks to Agored Cymru colleagues

Additional information

Willingness to travel across Wales including some overnight stays

Requirements

Skills

Ability to operate through the medium of Welsh is highly desirable
A full driving licence is desirable

Qualifications

GCSE English or
Welsh (or equivalent)
GCSE Maths (or
equivalent)

Language

Welsh Spoken Skills:

No

Welsh Written Skills:

No

Course details

Training provider:

Educ8

Training provider course:

Digital Skills for Business Level 3

About the employer

Agored Cymru

3 Purbeck House, Lambourne Crescent ,, Llanishen,, CF14 5GJ, United Kingdom

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Interview arrangements

Interviews will be held in person at our Agored Cymru offices in Llanishen, Cardiff

How to apply

Email the address below to apply for this vacancy

apprenticeshipvacancy@educ8training.co.uk