- Employer:
- Cyngor Gwynedd
- Location:
- Shirehall St, LL551SH, United Kingdom.
- Pay:
- National minimum wage
- Hours of work:
- 31-40 hours per week
- Training provider:
- Grŵp Llandrillo Menai
- Level:
- Apprenticeship (Level 3)
- Sector:
- Legal and Financial Services
- Pathway:
- Financial Services
- Possible start date:
- 15 October 2026
- Closing date:
- 28 August 2026
- Positions available:
- 1
- Vacancy ID:
- 7163
About the apprenticeship
Duties
The main purpose of the service is to collect local taxes efficiently and sensitively, process a range of benefits accurately and promptly, provide social assistance to citizens, and collaborate with external agencies to prevent fraud and recover overpayments.
The Tax and Benefits Apprentice role is an opportunity for an organised individual to learn and develop administrative and financial skills while working on the frontline to support the administration and collection of local taxes and benefits for the residents of Gwynedd.
The main duties of the role will be to:
Receive training to Front Line Tax Officer level and develop knowledge of local taxes.
Work on a frontline service to administer and collect Council Tax and Non-Taxes.
Responding to enquiries from the public by letters, telephone, email and face to face.
Process requests to modify accounts, exemptions, discounts and payment agreements.
Support the arrears recovery procedure and prepare documents for the courts.
Assist in the assessment and verification of Housing Benefit, Council Tax Reduction and education benefit applications.
Supporting the administration of other levies and maintaining revenue and support systems.
Additional information
The apprentice will receive a salary in accordance with the National Minimum Wage.
Make a genius decision, choose an apprenticeship in Cyngor Gwynedd.
Have you considered a career in this field?
To be successful in this apprenticeship, we are looking for an enthusiastic individual who is willing to learn. We are also looking for an individual who can communicate with confidence, work as part of a team, and demonstrate their potential to succeed as an apprentice.
Pursuing an apprenticeship is only the beginning of the journey, as it can lead to a number of exciting career paths. So don't miss out on the opportunity – apply today!
CLOSING DATE: 12:00pm, FRIDAY 29/08/2026
Please remember to follow the guidelines when completing the application form.
If you are selected to be shortlisted, we will call you.
Interviews will be held on 15/09
If you have any questions please email prentisiaethau@gwynedd.gov.wales
For more information - https://www.gwynedd.llyw.cymru/apprenticeships
Requirements
Skills
PERSONAL ATTRIBUTES
ESSENTIAL
Show the correct behavior and attitude
Demonstrate commitment to the work
Working effectively as part of a team
Communicate with confidence
Ready to learn new things and to self-improve
Ready to Challenge.
DESIRABLE
-
QUALIFICATIONS AND RELEVANT TRAINING
ESSENTIAL
Qualified to at least level 2 attaining either:
4 GCSEs at grade D or above (grade C or above in maths)
Equivalent Level 2 vocational qualification (e.g. BTEC First Level 2 Diploma).
DESIRABLE
-
RELEVANT EXPERIENCE
ESSENTIAL
-
DESIRABLE
-
SKILLS AND SPECIALIST KNOWLEDGE
ESSENTIAL
-
DESIRABLE
-
LANGUAGE REQUIREMENTS
Listening and Speaking – Intermediate Level
Be able to hold a conversation on a number of diverse topics on a daily basis, and discuss cases related to the field of work. Be able to follow a discussion in Welsh, in Clear Welsh, on familiar issues relating to the job. Be able to contribute to the conversation and answer questions.
Reading and Comprehension – Intermediate Level
Understand everyday correspondence on familiar issues at work. Understand longer reports in Clear Welsh and be able to pick up the main points. ( Help with vocabulary may be required.)
Writing - Intermediate Level
Be able to write specific purpose letters, emails and short reports through the medium of Welsh and English using vocabulary and simple phrases familiar to the field of work. (They will need to be checked before being sent out).
Qualifications
Qualified to at least level 2 attaining either:
4 GCSEs at grade D or above (grade C or above in maths)
Equivalent Level 2 vocational qualification (e.g. BTEC First Level 2 Diploma).
Language
- Welsh Spoken Skills:
- Yes
- Welsh Written Skills:
- Yes
Course details
- Training provider:
- Grŵp Llandrillo Menai
- Training provider course:
- Business Admin Level 3
About the employer
Shirehall St, LL551SH, United Kingdom
Disability confident
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
To be held 15/09/26
How to apply
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