- Employer:
- Castell Howell
- Location:
- Cross Hands Food Park, Cross Hands, SA14 6SX, United Kingdom.
- Pay:
- National minimum wage
- Hours of work:
- 31-40 hours per week
- Training provider:
- Catapwlt
- Level:
- Apprenticeship (Level 3)
- Sector:
- Digital Technology
- Pathway:
- Digital Infrastructure Engineer
- Possible start date:
- 04 May 2026
- Closing date:
- 27 April 2026
- Positions available:
- 1
- Vacancy ID:
- 6919
About the apprenticeship
Duties
Job Description - In this role you will be supporting the day to day running of the IT Infrastructure, taking calls from staff and customers, setting up laptops, PC’s, Mobile Phones & other devices on our network.
Main Duties and Responsibilities
• Resolve one-on-one end-user support and problem resolution via phone, TeamViewer, e-mail and in person
• User accounts administration for both Microsoft Windows and inhouse systems
• Support virtual hosted environments
• Participate in migrations, additions, or changes to network and systems access
• Diagnose and resolve network issues, cabling, switches, and patch panels
• Basic Mitel phone system administration & maintenance
• Deploy and maintain Android system devices
• Assists with new IT project rollouts
• Provide 1st level Help Desk support
• Manage the IT Asset register
• Participate in a 24/7 support rotation which performs night and weekend on-call support
• Ensure compliance to all Company policies
The job will also include all other reasonable related and administrative duties / tasks as may be required from time to time.
Additional information
• 5% pension contribution
• Generous discounts on all Castell Howell products
• Additional staff discounts from a range of local businesses
Requirements
Skills
Required skills/experience:
• A genuine interest in IT systems and technology.
• Full driving licence
Desirable Personal Qualities of apprentice
Skills and/or personal qualities required
• Polite, reliable, and hardworking.
• Flexible and willing to work weekends when required.
Qualifications
Eg GCSE (or equivalent) in Maths and English at Grade A*-C / Level 2 preferred
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Catapwlt
- Training provider course:
- Apprenticeship Level 3 – Digital Infrastructure Engineer
About the employer
Castell HowellCross Hands Food Park, Cross Hands, SA14 6SX, United Kingdom
Disability confident
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
If successful, after interview you will be invited to assessment at Catapwlt (via Teams) to confirm eligibility – please have available proof of ID and any relevant certificates. You will be sent an application via Catapwlt Smart Assessor Digital Platform
How to apply
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