- Employer:
- Redtree IT
- Location:
- Redtree I C T, 66, Cardiff Road, Taffs Well, CF15 7QE, United Kingdom.
- Pay:
- Apprenticeship rates
- Hours of work:
- 31-40 hours per week
- Training provider:
- Gower College Swansea
- Level:
- Apprenticeship (Level 3)
- Sector:
- Digital Technology
- Pathway:
- Digital Infrastructure Engineer
- Possible start date:
- 09 June 2025
- Closing date:
- 31 May 2025
- Positions available:
- 1
- Vacancy ID:
- 6301
Please email your CV to - recruitment@redtree-it.co.uk
About the apprenticeship
Duties
Responding to and logging technical support requests from clients via phone, email, and in-person.
Providing first-line troubleshooting and technical support for hardware, software, and network-related issues.
Escalating complex issues to second-line support or senior technicians as necessary.
Assisting with the setup, configuration, and maintenance of IT equipment.
Documenting support activities and maintaining accurate records of client interactions.
Participating in training sessions and undertaking self-directed learning to improve technical knowledge and supporting the IT team with various administrative tasks and projects as required.
Additional information
What We Offer
Comprehensive on-the-job training and mentoring.
Opportunities for career progression within the company.
A supportive and collaborative work environment.
Competitive apprentice salary and benefits package.
Requirements
Skills
Previous experience in a customer service or support role.
Familiarity with common operating systems (Windows, macOS) and office productivity software.
Qualifications
Strong interest in IT and technology, with a willingness to learn and develop new skills.
Excellent communication and interpersonal skills.
Basic understanding of computer hardware, software, and networking principles.
Ability to work well in a team environment and follow instructions.
Good problem-solving skills and attention to detail.
Reliable and punctual with a strong work ethic.
GCSEs (or equivalent) in Mathematics and English.
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Gower College Swansea
- Training provider course:
- Digital Infrastructure Engineer
About the employer
Redtree ITRedtree I C T, 66
Cardiff Road, Taffs Well
Cardiff
Rhondda Cynon Taf
CF15 7QE
Disability confident
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
In person, dates to be arranged.
How to apply
Email the address below to apply for this vacancy
Please email your CV to - recruitment@redtree-it.co.uk