- Employer:
- Karmic Synergy
- Location:
- 16 Trinity Square, LL30 2RB, United Kingdom.
- Pay:
- £20,000 per year
- Hours of work:
- 31-40 hours per week
- Training provider:
- Catapwlt
- Level:
- Apprenticeship (Level 3)
- Sector:
- Digital Technology
- Pathway:
- Digital Infrastructure Engineer
- Possible start date:
- 09 March 2026
- Closing date:
- 02 March 2026
- Positions available:
- 1
- Vacancy ID:
- 6806
Please do not apply for the position if you have a Degree within IT or a similar discipline as you will not be eligible for the Apprenticeship position.
About the apprenticeship
Duties
Karmic Synergy Ltd are currently recruiting for a 1st Line IT Support Helpdesk Engineer to join a Managed Service Provider.
We are looking for an energising and productive individual with excellent customer service skills, along with relevant experience in IT support to work within our dynamic and enterprising company, affording you opportunities for professional growth and development.
As our ideal candidate, you will preferably have experience of providing IT support within an academic environment and come from a MSP background, providing technical services to our constantly expanding portfolio of high profile clients.
Primary Duties and Responsibilities:
• To diagnose and resolve software and hardware calls/tickets.
• To accurately record, update and document requests using the help desk system, maintaining a first-class level of customer service and ensuring that all customers are treated efficiently and in an appropriate manner.
• Execute software installation and deployment to computing systems if necessary.
• Contribute updates to technical documentation, procedures and process definitions.
• Assist infrastructure team with network and infrastructure initiatives, including both hardware and systems administration.
Additional information
Renumeration and Benefits:
• Company pension
• 25 days holiday plus bank holidays
• Training and professional development
Requirements
Skills
Essential:
• Experience in a technical support or service delivery function within an IT environment
• Working knowledge of technical support (break-fix) for Windows desktops/laptops
• W10/11 support knowledge
• OSX/iOS support knowledge
• A general understanding of networks - an understanding of TCP/IP, Switches, Routers and Vlans
• Believes in personal development and is willing to continually improve
• Can inspire confidence in our stakeholders
• Proven experience building excellent client relationships
• Willing to update and adapt skills as required by the demands of the role
• Able to work occasional weekends/out of hours, an advantage
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers at all levels
• Driving Licence
Desirable:
• Educational IT support experience
• Working knowledge of Windows Servers 2022
• Knowledge of Office 365 and azure
• Knowledge of Google Workspace admin
• Siarad Cymraeg
Qualifications
GCSE (or equivalent) in English at Grade A*-C/Level 2
GCSE (or equivalent) in an IT subject: Desirable
Language
- Welsh Spoken Skills:
- Yes
- Welsh Written Skills:
- No
Course details
- Training provider:
- Catapwlt
- Training provider course:
- Apprenticeship Level 3 – Digital Infrastructure Engineer
About the employer
Karmic Synergy16 Trinity Square
Llandudno
Conwy
LL30 2RB
Disability confident
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
If successful, you will initially be invited to assessment at Catapwlt (via Teams to confirm eligibility) – please have available proof of ID and any relevant certificates. You will be sent an application via Catapwlt Smart Assessor Digital Platform and it is a mandatory requirement to attend our Apprenticeship Awareness Session.
How to apply
Email the address below to apply for this vacancy
Please do not apply for the position if you have a Degree within IT or a similar discipline as you will not be eligible for the Apprenticeship position.