- Employer:
- Lumya Living Ltd
- Location:
- Lumya Cardiff , Capital Quarter, CF10 4BZ, United Kingdom.
- Pay:
- Apprenticeship rates
- Hours of work:
- 16-30 hours per week
- Training provider:
- Associated Community Training Ltd
- Level:
- Foundation Apprenticeship (Level 2)
- Sector:
- Business and Management
- Pathway:
- Business Administration
- Possible start date:
- 02 June 2026
- Closing date:
- 01 June 2026
- Positions available:
- 1
- Vacancy ID:
- 6985
To apply, could you please send over your CV along with a cover letter, or alternatively an email explaining why you’re interested in the role and what appeals to you about this Apprenticeship
About the apprenticeship
Duties
· Resident Support: Respond to all student inquiries, requests and complaints in a professional and timely manner, ensuring high levels of customer satisfaction.
· Communication: Provide clear and accurate information about the accommodation services, including tenancy agreements, rent and facilities.
· Issue Resolution: Handle and resolve complaints efficiently, escalating issues to the Accommodation Manager when necessary.
· Check-ins and Check-outs: Assist with the student check-in and check-out process, ensuring a smooth transition for residents.
· Building Tours: Conduct tours for prospective residents, highlighting the benefits of living at Lumya Cardiff.
· Documentation: Maintain accurate records of all inquiries and complaints, ensuring that resident data is up-to-date.
· Community Engagement: Support the organization of social events and activities to foster a sense of community among residents. This includes support with social media campaigns and potential partnership events.
· Facility Oversight: Report maintenance issues and ensure timely resolution in collaboration with the maintenance team.
· Administrative Duties: Assist with general administrative tasks such as updating databases, preparing reports and filing documents.
Additional information
As a Apprentice Business Support Administrator at Lumya Living Cardiff, you will be the first point of contact for students, providing exceptional customer service and support. Your role is to ensure that residents feel welcome, secure and well-informed about our services. You will handle inquiries, resolve issues and contribute to the smooth operation of the accommodation site.
LUMYA Living is a forward-thinking, design-led, Co-Living, Serviced Apartment and purpose-built student accommodation (PBSA) operator with a growing international portfolio. Formerly Lumis Student Living, LUMYA Living is entering a new chapter defined by brand ambition, operational excellence, and a commitment to creating vibrant living communities for young professional and students across Europe. With sites in the UK, Austria, Germany, and expansion underway in Ireland and Portugal, LUMYA Living is rapidly establishing itself as a premium brand in the global student living market.
Requirements
Skills
· Previous experience in an administration/customer service role, ideally within the property, hospitality, or student accommodation sector.
· Strong communication and interpersonal skills, with the ability to interact effectively with a diverse group of students.
· Ability to remain calm and professional in high-pressure situations.
· Excellent problem-solving skills and the ability to handle complaints tactfully.
· Good organisational skills and attention to detail.
· Proficiency in Microsoft Office (Word, Excel, Outlook).
Qualifications
GCSEs in Mathematics, English and ICT would be desirable
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Associated Community Training Ltd
- Training provider course:
- Business Administration
About the employer
Lumya Living LtdLumya Cardiff , Capital Quarter, CF10 4BZ, United Kingdom
Disability confident
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
The employer aims to contact shortlisted applicants as soon as possible. Interviews will be taking place in May, with a planned start date in June.
How to apply
Email the address below to apply for this vacancy
To apply, could you please send over your CV along with a cover letter, or alternatively an email explaining why you’re interested in the role and what appeals to you about this Apprenticeship