- Employer:
- Quantum Advisory
- Location:
- Cypress House, Pascal Place, CF3 0LW, United Kingdom.
- Pay:
- National minimum wage
- Hours of work:
- 31-40 hours per week
- Training provider:
- Associated Community Training Ltd
- Level:
- Foundation Apprenticeship (Level 2)
- Sector:
- Digital Technology
- Pathway:
- Digital Application Support
- Possible start date:
- 05 January 2026
- Closing date:
- 01 January 2026
- Positions available:
- 1
- Vacancy ID:
- 6717
Additional Application Requirements: Please submit your application with: -An up-to-date CV -A cover letter explaining your interest in the role and how your skills align with the Apprenticeship. Eligibility Note: Applicants who already hold a degree are not eligible to apply for this Apprenticeship.
About the apprenticeship
Duties
As a 1st Line IT Support Engineer, you will be the first point of contact for IT-related queries and issues within a busy financial services firm. The role will involve:
• Responding promptly to user and internal IT team enquiries, resolving a wide range of technical problems.
• Providing day-to-day maintenance of IT servers and associated software.
• Creating and maintaining accurate documentation for supported systems and software, ensuring accessibility for all IT team members.
• Managing IT issues in line with established standards and procedures.
• Overseeing the firm’s IT assets, including inventory management, labelling and secure disposal.
• Diagnosing and resolving issues across the firm’s IT infrastructure, including printers, telephone systems, PCs and servers
• Supporting project-based work from planning and design through to implementation, support and evaluation.
• Monitoring and maintaining the firm’s backup solutions, ensuring reliability and swift issue resolution
Additional information
Do you have a passion for technology and problem-solving? Ready to take your first step into the world of IT? We’re looking for a motivated and enthusiastic 1st Line IT Support Engineer to join our friendly and supportive team.
Work for us and you will become part of a close-knit team that is skilled, experienced and passionate about delivering a high-quality consultancy service to our corporate and trustee clients. We are a professional company; our standards are high and atmosphere is friendly and stimulating.
We offer a friendly place to work with flexible working hours, 24 days holiday per year with holiday trading, increasing holiday entitlement with service, volunteering leave, flexible benefits to suit your personal circumstances, DC pension scheme, and a discretionary annual bonus. You will also be offered a structured training plan and will be given the chance to further develop your skills and career with professional qualifications.
Requirements
Skills
Understanding and interest in IT. This could have been obtained through a qualification or through personal learning. They need to have the ability to plan and organise their own work and work to required deadlines, prioritising work accordingly. They must have excellent communication skills and be able to listen and respond to questions from all levels of employees.
Qualifications
Qualifications are not as strong a requirement as an individual’s interest and enthusiasm for the role.
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Associated Community Training Ltd
- Training provider course:
- Digital Application Support
About the employer
Cypress House
Pascal Place
Cardiff
Cardiff
CF3 0LW
Disability confident
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
End of December 2025/start of January 2026
How to apply
Email the address below to apply for this vacancy
Additional Application Requirements: Please submit your application with: -An up-to-date CV -A cover letter explaining your interest in the role and how your skills align with the Apprenticeship. Eligibility Note: Applicants who already hold a degree are not eligible to apply for this Apprenticeship.