- Employer:
- Regent Garage Volkswagen
- Location:
- Regent Garage, Caernarfon Road, LL52 0AP, United Kingdom.
- Pay:
- Apprenticeship rates
- Hours of work:
- 31-40 hours per week
- Training provider:
- Inspiro Learning
- Level:
- Foundation Apprenticeship (Level 2)
- Sector:
- Retail
- Pathway:
- Customer Services
- Possible start date:
- 01 September 2026
- Closing date:
- 26 June 2026
- Positions available:
- 1
- Vacancy ID:
- 7029
About the apprenticeship
Duties
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans.
Additional information
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Requirements
Skills
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your Apprenticeship.
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
Qualifications
GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject.
In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject.
'Equivalent' grades include:
BTEC first diplomas and certificates
OCR Nationals
Key Skills Level 2
NVQs
Essential Skills (Wales)
Functional Skills Level 2
Core Skills (Scotland)
We accept predicted grades and conditional offers can be made based on predicted grades.
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Inspiro Learning
- Training provider course:
- Level 2 Customer Service Practitioner
About the employer
Regent Garage VolkswagenRegent Garage, Caernarfon Road, LL52 0AP, United Kingdom
Disability confident
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
In person interviews will be held at the end of June.
How to apply
Click the button below to apply for this vacancy
Apply now