Technical Support Apprentice

Employer:

Orbits IT

Location:

Hood Road, Hood Road, CF62 5QN, United Kingdom.

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Pay:

Starting at £8.50 per hour

Hours of work:

31-40 hours per week

Training provider:

Apprenticeship Learning Solutions Ltd

Level:

Apprenticeship (Level 3)

Sector:

Digital Technology

Pathway:

IT, Software, Web & Telecoms Professionals

Possible start date:

01 February 2026

Closing date:

30 January 2026

Positions available:

1

Vacancy ID:

6775

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About the apprenticeship

Duties

• Primary contact for all customer support calls and emails
• Customer support and troubleshooting 1st line
• Assisting with client and internal projects
• Undertake general admin duties
• Assist in other aspects of business where necessary

Additional information

• Monday to Friday
• Expected 37.5 hours per week

Requirements

Skills

• Excellent telephone manner
• Strong customer focus
• Ability to work well within a team environment
• Keen to develop and progress
• Strong verbal and written communication skills
• Customer Service experience

Qualifications

• Have grade C/4 or above in English and maths GCSE (or equivalent), or Functional Skills Level 2

Language

Welsh Spoken Skills:

No

Welsh Written Skills:

No

Course details

Training provider:

Apprenticeship Learning Solutions Ltd

Training provider course:

Training provider course * L3 Professional Competency for IT & Telecoms Professionals (Cyber Analyst Pathway) Cwrs darparwr hyfforddiant * Cymhwysedd Proffesiynol ar gyfer Gweithwyr Proffesiynol TG a Thelathrebu L3 (Llwybr Dadansoddwr Seiber)

About the employer

Orbits IT
Hood Road
Hood Road
Barry
Vale of Glamorgan
CF62 5QN

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Interview arrangements

Successful applicants to be contacted directly by Orbits IT.

How to apply

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