- Employer:
- Torfaen County Borough Council
- Location:
- Civic Centre, Glantorvaen Road, NP4 6YB, United Kingdom.
- Pay:
- Apprenticeship rates
- Hours of work:
- 31-40 hours per week
- Training provider:
- Associated Community Training Ltd
- Level:
- Foundation Apprenticeship (Level 2)
- Sector:
- Education and Information Services
- Pathway:
- Community Development
- Possible start date:
- 01 September 2026
- Closing date:
- 17 July 2026
- Positions available:
- 1
- Vacancy ID:
- 7051
About the apprenticeship
Duties
Are you passionate about helping people reach their potential and find meaningful work? We’re looking for a Community Services Apprentice to join our team and support residents across Torfaen.
Community Services is a diverse area, and you will be involved in assisted a varied team to deliver services to support people to access services needed to help them address their needs. In addition, there will be opportunities to develop an understanding of the wider service provisions within communities such as support for young people, employment, family support and housing. In addition, the role will involve working with a range of providers to develop innovation and practices aimed at increasing community resilience to transform services to deliver effective early intervention and prevention services.
What you’ll do:
• Support in the delivery of community prevention services across the Council
• To link early intervention and prevention processes to other key service areas such as Housing, Social Care and Education
• Deliver excellent customer care to individuals accessing support
• Update and maintain records on internal systems and databases
• Respond to enquiries via phone and email
• Support the coordination of services and referrals with partner organisations
This is a fantastic opportunity to start a meaningful career while making a real difference to people across your community.
Requirements
Skills
• Interested in supporting in the delivery of community prevention services across the Council
• Careful when handling documents, checking details, and following instructions.
• Communicates clearly in writing and in person and asks questions when unsure.
• Works well in a team, listens to others, and contributes positively.
• Able to manage tasks, meet deadlines, and balance work with apprenticeship learning.
• Comfortable using email, Word, and Excel, and willing to learn new legal systems.
• Understands the need for discretion with sensitive information.
• Motivated to support public services and help shape local communities through legal work.
Qualifications
Anyone aged 16 or over can complete an apprenticeship qualification. There is no maximum age limit.
16 year olds will need to have completed their final GCSE year at school before starting an apprenticeship.
You must be prepared to undertake training, spending a minimum of 20% of your time learning and studying.
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Associated Community Training Ltd
- Training provider course:
- Advice and Guidance
About the employer
Civic Centre, Glantorvaen Road, NP4 6YB, United Kingdom
Disability confident
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
Face-to-face interview if successfully shortlisted. Reasonable adjustments can be arranged if needed.
How to apply
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