- Employer:
- Transport for Wales
- Location:
- CMC, Cardiff Central Station, CF10 1EP, United Kingdom.
- Pay:
- National Living Wage
- Hours of work:
- 31-40 hours per week
- Training provider:
- Apprenticeship Learning Solutions Ltd
- Level:
- Apprenticeship (Level 3)
- Sector:
- Automotive, Transport and Logistics
- Pathway:
- Logistics Operations
- Possible start date:
- 30 March 2026
- Closing date:
- 08 March 2026
- Positions available:
- 1
- Vacancy ID:
- 6840
About the apprenticeship
Duties
· To maintain and develop Special Event Management and customer information plans by capturing and updating customer messaging, wayfinding requirements and service impacts accurately to ensure positive end to end journey experience.
· To assist the monitoring of events and horizon scanning by maintaining trackers and logs to identify any potential impacts on customers and escalating where necessary, to ensure customers are well informed and confident using services.
· To support the creation, review and co-ordination of customer facing information by working with communications, stations and operational teams to ensure messaging is clear, consistent, timely and aligned across channels.
Requirements
Skills
Desirable Criteria
· Previous experience (paid or voluntary) in a customer facing, communications, events or operational role.
· Awareness of the importance of clear customer information during disruption, special events or periods of increased demand.
· GCSEs A*-C/Level 9-4 in English, Maths and IT.
· Welsh language skills – Entry.
Qualifications
Essential Criteria
· A desire to learn and develop your knowledge of public transport and special events operations. · Good written and verbal communication skills, with the ability to present information clearly, accurately and appropriately.
· Good attention to detail and organisational skills.
· Ability to gather, analyse and interpret information and data.
· IT skills with good knowledge of Microsoft Office software.
· Pass the testing within the initial application process. This testing is used to uncover alignment to our values, behaviour and core Apprentice attributes, all of which can be found above.
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
- Apprenticeship Learning Solutions Ltd
- Training provider course:
- Level 3 Business Administration
About the employer
Transport for WalesCMC, Cardiff Central Station
Cardiff
Cardiff
CF10 1EP
Disability confident
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
Online or in-person
How to apply
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