- Employer:
- Location:
- R C T Council Offices, Oldway House, Porth Street, CF39 9ST, United Kingdom.
- Pay:
- National minimum wage
- Hours of work:
-
31-40 hours per week
- Training provider:
-
Coleg y Cymoedd
- Level:
- Apprenticeship (Level 3)
- Possible start date:
- 02 September 2024
- Closing date:
- 22 May 2024
- Positions available:
-
2
- Vacancy ID:
- 5341
About the apprenticeship
Duties
To complete the Apprenticeship Framework and undertake any other training relevant to the role including coaching from a supervisor and on the job training.
Under the guidance and supervision of suitably trained staff, the apprentice will develop skills and abilities in, and assist the various departments with:
Attending and taking part in regular team meetings and regular reviews with line manager etc.
Assisting in general administrative duties and responsibilities as defined in the specific requirements of the role information.
Undertaking routine data input and maintenance of electronic records in the Council’s systems, specifically the Council Tax and Housing Benefit System.
Liaising and communicating with all Council employees, managers and other internal service
areas. Maintaining a high standard of customer service to all callers and visitors.
Undertaking general office duties, which includes the daily processing of all paper and any electronic mail, ensuring a high level of presentation and accuracy.
Working in a professional manner and portray a positive image of the Council in the workplace.
Providing high quality administrative support to the service area.
Undertaking any other duties, as outlined in the specific requirements of the role.
Maintaining strict confidentiality at all times.
Additional information
RCT Council is once again preparing to recruit to it’s Apprenticeship Scheme that provides fantastic opportunities to work in a vibrant environment, learn new and transferable skills, meet people from a range of backgrounds and develop a professional career in Rhondda Cynon Taf.
You will work alongside experienced colleagues, gaining job-specific knowledge and skills. The scheme gives you the opportunity to earn a wage whilst learning and working towards nationally recognised professional qualifications in your chosen career path.
Who We’re Looking For
Does the idea of working in a dynamic and highly motivated team appeal to you? Do you want to start a hugely rewarding career in the Revenues and Benefits Team? We are looking to recruit two Apprentices, one to be based in each team. The successful candidates must be proactive and motivated who has strong organisational skills and attention to detail.
Our Revenues and Benefits teams are responsible for the day-to-day administration of the Council Tax, Non-Domestic Rates and Housing Benefit records.
What Will You Study?
All Apprentices will be supported to complete a QCF (Qualification Credit Framework, formerly NVQ) qualification in Business Administration, Level 3 via a training provider or local college.
What will you be paid?
This is a fixed term post for a two-year period and will start in September 2024. You will be paid National Minimum Wage dependent on age:
• 21 & over £11.42
• 18 - 20 £8.60
• Under 18 £6.40
Benefits Package
• Earn, while you learn
• Tailored induction programme
• Ongoing support from a dedicated Apprenticeship
Coordinator
• In-house training
• Hybrid working
• Pension Scheme
• 26 days annual leave
• Subsidised membership fees for Leisure Centres within
RCT
• Vectis discount card for businesses
Due to the Apprenticeship entry criteria, applications cannot be accepted from any applicant who has already gained a similar qualification at level 3 or above in the role applied for.
For example, if you have a degree in Civil Engineering you will not be eligible to apply for a Civil Engineering apprenticeship post. However, you could apply for any other apprenticeship post. Any such applications will not be considered.
Rhondda Cynon Taf Council welcomes applications from all parts of the community.
For further information regarding these posts, please contact the Employment, Education & Training Team at eett@rctcbc.gov.uk
Requirements
Skills
An understanding of Council services
Working in a busy office environment
Able to complete tasks in agreed timeframes and work to deadlines
Qualifications
No direct experience required for this role but a genuine interest to develop skills and experience in this area of work is essential
Committed and motivated to personal development
Ability to work as part of a team
Ability to communicate verbally and in writing
Able to follow a structured training programme
Ability to undertake a QCF qualification via College/Training Provider related to the job
Confident using IT (for example: email and word processing)
Language
- Welsh Spoken Skills:
- No
- Welsh Written Skills:
- No
Course details
- Training provider:
-
Coleg y Cymoedd
- Training provider course:
-
QCF (Qualification Credit Framework, formerly NVQ) qualification in Business Administration, Level 3
About the employer
R C T Council Offices, Oldway House
Porth Street
Porth
Rhondda Cynon Taf
CF39 9ST
Disability confident
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
Candidates will be informed of interview arrangements.
How to apply
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